Retail Associate

Columbia Sportswear; Lancaster (Lancaster County); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Medical with FSA/HSA options

Dental and Vision

401(k) with company matching

Employee discounts

Wellbeing benefits

Paid Time Off and holidays

Job summary

Columbia Sportswear is seeking a Retail Associate to provide exceptional customer service and help customers find and select products that meet their needs.

You will handle POS transactions, assist with merchandising, and support the sales team in delivering a top-notch in-store experience across our brand portfolio. This role requires friendliness, reliability, and the ability to work a flexible retail schedule.

Qualifications

• Experience using POS systems and basic retail software.
• Two years of retail experience is preferred but not required.
• Ability to learn store systems quickly and operate cash registers accurately.
• Comfort working in a fast paced retail environment.

Responsibilities

• Provide exceptional customer service by addressing questions about product features, benefits, and availability.
• Maintain store standards for visual merchandising, cleanliness, and safety.
• Perform all cash register transactions accurately and efficiently.
• Help with product replenishment and inventory processes to support store profitability.

Skills

POS systems

Inventory management

Retail software tools

2 years retail experience

Education

High School Diploma or GED preferred

Job description

$13 per hour

Total Rewards: Comprehensive Medical with FSA/HSA options, Dental, Vision, and well-being plans, 401(k) participation with company matching

Wellbeing Support: Routine Time Off, Wellness Time Off, Floating Holidays, Quarterly reimbursement program to support your health and fitness, and Employee Assistance Programs (EAP) which provide access to free mental health services, financial services, discounts on fitness programs, and more!

Community Impact: We give back with paid Culture and Community Hours and Volunteer Hours to support your passions!

Growth opportunities: Grow your career with the Tuition Assistance Program and learning/development courses.

Employee discounts from all our brands including Columbia, prAna, Sorel, and Mountain Hardwear

ABOUT THE POSITION

With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient checkout process, our associates create memorable customer experiences while simultaneously assisting the Store Leadership team in supporting Columbia Sportswear Company's mission of "Connecting Active People with Their Passions."

As a Retail Associate, you serve as a brand ambassador and ensure exceptional in-store experiences through positive customer interaction. Within this role, you will employ your natural problem-solving and sales abilities to answer customer questions and make compelling product recommendations while supporting Columbia Sportwear Companies' values to enhance customer service and teamwork."

HOWYOU'LLMAKE A DIFFERENCE

• Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits, and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers, etc.).
• Maintain store standards for visual merchandising, cleanliness, and safety; retrieve merchandise from the sales floor, stock room, or other inventory locations.
• Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumer to loyalty program) efficiently and accurately.
• Contribute to store profitability by receiving, handling, replenishing, and processing incoming and outgoing product flow in the stores accurately and efficiently.

YOUHAVE

• No specific education required (High School Diploma or GED preferred)
• 2 (or less) years of experience in a position or specialization.
• Skill operating Inventory and Point of Sales (POS) systems, and various other retail software tools.
• 16 years of age or older

JOB CONDITIONS

• Frequently in an active environment (i.e., requires the ability to constantly move about) that can be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise.
• Occasionally requires the ability to work in a place.
• Ability to communicate clearly with others.
• Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf.

If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.

At Columbia Sportswear Company, we’re proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. We have extensive wellness benefits, employee discounts and a generous time off program available.