Retail Associate

Ross Stores, Inc.; DeLand (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in retail is seeking a Retail Associate to ensure a positive shopping experience for customers. Responsibilities include assisting customers, maintaining store cleanliness, and adhering to company standards. This role offers opportunities for career growth and teamwork in a dynamic environment.

Qualifications

• Effective communication with Customers, Associates, and Store Leadership.
• Basic mathematical skills used in retail environments.

Responsibilities

• Ensure Customers have a positive shopping experience.
• Maintain a clean work area and proper merchandise presentation.
• Assist Customers as needed and respond promptly to inquiries.

Skills

Effective communication

Basic mathematical skills

Job description

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Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will perform a range of functions in all areas of the Store as needed. Additional tasks may be assigned to help achieve our Customer service and operational goals.

Essential Functions

• Understand that safety is the number one priority and practice safe behaviors at all times.
• Maintain awareness on the sales floor to create a safe shopping environment. Keep exits clear and report unsafe conditions.
• Treat all Customers and Associates with respect and courtesy; be friendly and professional. Recognize fellow Associates using Company recognition programs.
• Assist Customers as needed - be register-trained, help with merchandise, answer questions politely and knowledgeably. Greet Customers with eye contact, smiling, and saying "hello" and "thank you" during transactions.
• Respond promptly to Customer inquiries and issues, calling Store Leadership when necessary.
• Represent and support the Company brand at all times.
• Perform cleaning tasks to maintain a clean environment, including sweeping, mopping, dusting, wiping surfaces, replenishing supplies, and disinfecting high-touch areas.
• Maintain a professional appearance and adhere to the dress code.
• Ensure the store is neat, organized, and well-merchandised through daily recovery and merchandising practices.
• Expedite receipt of new merchandise to the sales floor, following presentation guidelines and maintaining product knowledge.
• Understand Loss Prevention policies and standards, including merchandise protection.
• Demonstrate integrity and honesty in all interactions, safeguarding confidential information and merchandise.
• Follow all policies regarding stock disposal, cash handling, and transactions with high accuracy and efficiency.
• Work with a sense of urgency, maximizing productivity and following store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effective communication with Customers, Associates, and Store Leadership in a friendly, respectful manner.
• Basic mathematical skills used in retail environments.

Physical Requirements/Ada

• Use of store equipment, including registers and PCs.
• Ability to stand, walk, and move around the store up to 100% of the time.
• Ability to bend, squat, kneel, climb, reach, and stoop regularly.
• Ability to lift, push, and pull over 25 pounds occasionally.
• Use of janitorial and store equipment, including ladders and rolling racks.
• Stockroom shifts require lifting over 20 pounds regularly.

Supervisory Responsibilities

None

DISCLAIMER

This job description summarizes primary duties and responsibilities. It is not exhaustive and may change at management's discretion. Ross is an equal opportunity employer, committed to diversity and compliance with all applicable laws.