Retail Associate

Hispanic Alliance for Career Enhancement; Balitmore (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player seeks passionate Retail Associates to enhance customer experiences. This role involves greeting customers, maintaining a clean environment, and ensuring merchandise is well-presented. Join a team that values diversity, teamwork, and career growth while contributing to a positive shopping atmosphere. With a commitment to an inclusive work environment, this opportunity offers a chance to grow within a Fortune 500 company known for its success and community engagement. If you thrive in a dynamic retail setting and are eager to make a difference, this position is perfect for you.

Qualifications

• Effective communication with Customers, Associates, and Leadership.
• Basic math skills relevant to retail.

Responsibilities

• Ensure Customers have a positive shopping experience.
• Assist Customers with merchandise and provide excellent service.
• Maintain a clean work environment and proper merchandise presentation.

Skills

Effective communication

Basic math skills

Job description

Our values start with our people, join a team that values you!

We are the nation's largest off-price retailer with over 2,000 stores, a strong track record of success and growth. Our focus is on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our team pursues excellence while learning and evolving.
• Career growth. We develop industry-leading talent because Ross grows when our people grow.
• Teamwork. We work together to solve problems and find solutions.
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate backgrounds, identities, and ideas, believing our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with three buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. In 2023, revenues reached $20.4 billion. We are a Fortune 500 company committed to an inclusive work environment, continuous learning, and development opportunities for our teams.

GENERAL PURPOSE:

The Retail Associate ensures our Customers have a positive shopping experience. Responsibilities include greeting customers courteously, maintaining a clean work environment, proper merchandise presentation, and performing various store functions as needed to meet customer service and operational goals.

ESSENTIAL FUNCTIONS:

• Prioritize safety and practice safe behaviors at all times.
• Create a secure shopping environment by maintaining awareness and addressing unsafe conditions.
• Treat all Customers and Associates with respect and courtesy; recognize fellow Associates.
• Assist Customers with merchandise, answer questions, and provide excellent service.
• Respond promptly to customer calls and issues, involving Store Leadership when necessary.
• Support the Company brand consistently.
• Perform cleaning tasks to maintain a clean store environment.
• Maintain a professional appearance and adhere to dress code.
• Ensure merchandise is organized and replenished daily.
• Expedite merchandise receipts to the sales floor, merchandising items per guidelines.
• Understand loss prevention policies and protect merchandise.
• Handle transactions accurately following all policies.
• Work efficiently, minimizing steps and touches to maximize productivity.

COMPETENCIES:

• Manage Work Processes
• Business Acumen
• Plan, Prioritize & Align
• Build Talent
• Collaborate
• Lead by Example
• Communicate Effectively
• Ensure Accountability & Execution

QUALIFICATIONS AND SKILLS:

• Effective communication with Customers, Associates, and Leadership.
• Basic math skills relevant to retail.

PHYSICAL REQUIREMENTS/ADA:

• Use store equipment as required.
• Stand, walk, and move around the store up to 100% of the time.
• Bend, squat, kneel, climb, reach, and stoop regularly.
• Push, pull, and lift over 25 pounds occasionally.
• Use janitorial and store equipment as needed.

SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER:

This job description summarizes primary duties and responsibilities and is subject to change at management’s discretion. Ross is an equal opportunity employer, committed to diversity and inclusion. The pay range is $15.00 - $15.50, depending on experience and location, and includes various benefits and opportunities for full-time employees.