Retail Assistant Store Manager- Wrentham Outlets

Lovisa America LLC; Wrentham (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a dynamic Assistant Store Manager to lead their retail team. This role involves fostering a positive environment, driving sales, and ensuring exceptional customer experiences. You will support the Store Manager in training and developing staff, managing daily operations, and maintaining high standards of store presentation. If you are passionate about retail and fashion, possess strong leadership skills, and thrive in a fast-paced environment, this opportunity is perfect for you. Join a team that values professionalism and creativity, and make a significant impact in the retail space.

Qualifications

• 2+ years of retail management experience required.
• Strong leadership and communication skills are essential.

Responsibilities

• Support training and development of store associates.
• Drive sales performance and manage inventory control.
• Create an engaging shopping environment for customers.

Skills

Retail Management

Problem-Solving

Communication Skills

Leadership

Customer Service

Fashion Awareness

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

POSITION PURPOSE AND EXPECTATION:

Assistant Store Manager Position Summary: We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.

Key Responsibilities:

Leadership & Team Development

• Support Store Manager in training, coaching, and developing store associates
• Foster effective communication across all team members
• Lead by example in providing outstanding customer service
• Assist in recruiting, hiring, and onboarding new team members

Sales & Operations

• Drive sales performance through team motivation and leadership
• Execute operational procedures including opening/closing protocols
• Manage inventory control and stockroom organization
• Oversee accurate processing of shipments and merchandise flow
• Monitor and maintain shrink prevention measures
• Ensure store meets visual merchandising standards

Customer Experience

• Create an engaging shopping environment
• Resolve customer concerns professionally and efficiently
• Maintain store appearance and cleanliness
• Lead team in delivering personalized service

Administrative Duties

• Support payroll management and scheduling
• Maintain accurate financial records and reports
• Ensure compliance with company policies and procedures
• Assist with loss prevention initiatives

Required Qualifications:

• 2+ years retail management experience
• Strong problem-solving and decision-making abilities
• Excellent interpersonal and communication skills
• Demonstrated leadership capabilities
• Passion for retail and fashion
• Ability to work in a fast-paced environment
• Flexible availability including evenings, weekends, and holidays
• Physical ability to perform tasks like standing, lifting, and moving merchandise
• Embody company values and culture
• Maintain professional appearance and attitude
• Act as a brand ambassador both in-store and in the community
• Stay current with fashion trends and product knowledge

KEY MEASURES AND ACCOUNTABILITIES

Key Performance Indicator	Benchmark
Cash Variance Reporting	Weekly on Fridays
Variance investigations	Any variance above $50.00
Zendesk ticket response	Within 48 hours
Sales reconciliations	Day 3 of EOM week
Monthly Turnover reporting	By 7th of each month
Balance Sheet reconciliations	Day 10 of EOM week

Other duties and special projects within skill and competency level as required.

Dress Code:

In presenting an image that reflects our brands professionalism, the Support Team will present as follows:

- Professional smart casual; business as appropriate. Always dress up, don't dress down.

- Please Refer to Style Guide