Retail Assistant Store Manager Union Street

Vuori, Inc; San Francisco (CA); On-site; USD 73,367,000 - 84,845,000; Full time

Benefits offered by this job

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Generous Vuori Discount & Industry Per

Paid Time Off

Wellness & Fitness benefits

Job summary

Vuori, Inc is seeking a Retail Assistant Store Manager in San Francisco to help lead the sales team and deliver an exceptional customer experience. You will partner with the Store Manager to drive store performance, coach associates, and maintain brand standards across operations and merchandising.

You’ll stay informed on new products, best sellers, and events, while modeling Vuori’s upbeat, customer-focused culture.

Qualifications

• Available mornings and/or evenings; 8 hour shifts, 5 days/week, at least 1 weekend day.
• Must be a leader in punctuality and attendance.
• Ability to develop relationships with customers and colleagues.
• Customer service expert who creates experiences and handles concerns proactively.
• Ability to multitask in a fast-paced environment.
• Strong organizational and follow-through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability and initiative.

Responsibilities

• Work with the sales team to ensure each customer receives the best experience possible.
• Own the sales floor and sales team to prioritize customer experience.
• Prepare fitting rooms, find sizes, and provide feedback on merchandise fit.
• Engage customers about product details and events to forge relationships.
• Lead daily operations in the absence of the Store Manager.
• Motivate the sales team to meet sales goals in a team-based environment.
• Communicate inventory needs to support business goals.
• Maintain store standards and visual merchandising.

Skills

Leadership

Customer service

Relationship building

Communication

Organization

Time management

Adaptability

Team collaboration

Ownership

Learning agility

Job description

Job Description

The role of Retail Assistant Store Manager at Vuori is to help the Retail Store Manager lead the retail sales team by for example, forging connections with customers while communicating Vuori's brand values through insightful product knowledge and a happy, optimistic outlook. Also, encouraging the team on how to maintain Vuori's standards in retail sales and customer experiences.

What you'll get to do:

Create an unforgettable customer experience

• Works with the sales team to ensure each customer receives the best experience possible.
• Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.
• Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
• Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invite them to upcoming events.
• Be knowledgeable on what’s new and what’s selling well and shares with both the customer and team.

Be the business

• Leads the team on the day to day operations of the store when the Store Manager is not in.
• Motivates the sales team and achieves sales goals in a team-based commission environment.
• Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
• Leads the team in the completion of projects while keeping the focus on customer experience.
• Communicating inventory needs to support the business goal.

Leadership/Ownership

• Assists the Store Inventory Lead in the processing of all shipments of product, as well as inventory management.
• Works with Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully.
• Leads the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning.
• Utilizes the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily.
• Under the guidance of the Retail Store Manager, encourages employees to give 100%, adhere to punctuality and role responsibilities at all times

Operations

• Completes weekly manual restock and sends report to inventory management.
• Completes weekly cycle counts.
• Assists in processing weekly shipments.
• Ensures all store supplies are stocked and communicates needs on a monthly basis.
• Processes all online returns and defective products as needed and ships to the warehouse.
• Ensures all restock and destock is handled on a daily basis.
• Assists in keeping the backroom clean and bins organized.
• Manages the Aloha displays; refreshed and restocked weekly.
• Manages the mannequin refresh and checking one offs.
• Ensures all merchandising standards are happening on the floor.

Qualifications:

Who you are:

• Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day.
• Must be a leader in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational skills and follow through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability and initiative.
• Eager to develop new skills and responsive to feedback.

Willingness Requirements:

• Willingness to lift and move products and equipment and boxes weighing up to 30 lbs
• Willingness to stay active and move throughout the store during each shift
• Willingness to reach, bend, and use a step stool or ladder when needed
• Willingness to work in an environment with bright lights and music
• Willingness to work as part of a team in a fast-paced retail environment

Additional Information

Our investment in you:

At Vuori, we're proud to offer the following to our employees:

• Health Insurance
• Savings and Retirement Plan
• Employee Assistance Program
• Generous Vuori Discount & Industry Perks
• Paid Time Off
• Wellness & Fitness benefits

The hourly range for this role is $25.61/hr - $29.61/hr, plus team pooled commission.

Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.