Retail Assistant Store Manager- Stoneridge Shopping Ctr

Lovisa America LLC; Pleasanton (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Store Manager to lead their retail team. In this role, you will be pivotal in delivering exceptional customer experiences while supporting daily operations and achieving business goals. Your leadership will inspire the team, driving sales performance and ensuring a vibrant shopping environment. With a focus on training and development, you will foster a culture of excellence and teamwork. If you are passionate about retail and fashion, and thrive in a fast-paced environment, this opportunity is perfect for you to make a significant impact in the retail space.

Qualifications

• 2+ years of retail management experience required.
• Strong leadership and communication skills essential.

Responsibilities

• Support training and development of store associates.
• Drive sales performance and manage inventory control.
• Create an engaging shopping environment for customers.

Skills

Problem-solving

Decision-making

Interpersonal skills

Communication skills

Leadership

Customer service

Fashion knowledge

Team motivation

Job description

Assistant Store Manager

POSITION DESCRIPTION AND KEY MEASURES

Department: Retail Operations

Location: Store Location

Report to: DM

POSITION PURPOSE AND EXPECTATION:

We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.

Key Responsibilities:

Leadership & Team Development

1. Support Store Manager in training, coaching, and developing store associates
2. Foster effective communication across all team members
3. Lead by example in providing outstanding customer service
4. Assist in recruiting, hiring, and onboarding new team members

Sales & Operations

1. Drive sales performance through team motivation and leadership
2. Execute operational procedures including opening/closing protocols
3. Manage inventory control and stockroom organization
4. Oversee accurate processing of shipments and merchandise flow
5. Monitor and maintain shrink prevention measures
6. Ensure store meets visual merchandising standards

Customer Experience

1. Create an engaging shopping environment
2. Resolve customer concerns professionally and efficiently
3. Maintain store appearance and cleanliness
4. Lead team in delivering personalized service

Administrative Duties

1. Support payroll management and scheduling
2. Maintain accurate financial records and reports
3. Ensure compliance with company policies and procedures
4. Assist with loss prevention initiatives

Required Qualifications:

1. 2+ years retail management experience
2. Strong problem-solving and decision-making abilities
3. Excellent interpersonal and communication skills
4. Demonstrated leadership capabilities
5. Passion for retail and fashion
6. Ability to work in a fast-paced environment
7. Flexible availability including evenings, weekends, and holidays
8. Physical ability to perform tasks like standing, lifting, and moving merchandise
9. Embody company values and culture
10. Maintain professional appearance and attitude
11. Act as a brand ambassador both in-store and in the community
12. Stay current with fashion trends and product knowledge

KEY MEASURES AND ACCOUNTABILITIES

Key Performance Indicators

1. Cash Variance Reporting: Weekly on Friday’s
2. Variance investigations: Any variance above $50.00
3. Zendesk ticket response: Within 48 hours
4. Sales reconciliations: Day 3 of EOM week
5. Monthly Turnover reporting: By 7th of each month
6. Balance Sheet reconciliations: Day 10 of EOM week