Retail Assistant Store Manager- Santa Anita

Lovisa America LLC; Arcadia (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading retail company is seeking an Assistant Store Manager to support the Store Manager in leading the team, enhancing customer experiences, and driving sales. The role involves training staff, overseeing operations, and ensuring exceptional service. Ideal candidates will have a passion for retail, strong leadership skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Minimum 2 years retail management experience.
• Strong problem-solving and decision-making skills.
• Excellent interpersonal and communication skills.

Responsibilities

• Assist in training and developing store associates.
• Drive sales through team motivation.
• Create an engaging shopping environment.

Skills

Problem Solving

Communication

Leadership

Customer Service

Team Development

Job description

Assistant Store Manager

Position Description and Key Measures

Department: Retail Operations

Location: Store Location

Report to: DM

Number of direct reports: To be specified

Position Purpose and Expectations

The Assistant Store Manager supports the Store Manager in leading the retail team to deliver exceptional customer experiences, oversee daily operations, and meet business objectives.

Key Responsibilities

1. Leadership & Team Development
   • Assist in training, coaching, and developing store associates
   • Foster effective communication within the team
   • Lead by example in customer service
   • Participate in recruiting, hiring, and onboarding
2. Sales & Operations
   • Drive sales through team motivation
   • Manage opening/closing procedures
   • Oversee inventory control and stockroom organization
   • Ensure accurate shipment processing
   • Implement shrink prevention measures
   • Maintain visual merchandising standards
3. Customer Experience
   • Create an engaging shopping environment
   • Resolve customer concerns professionally
   • Maintain store appearance and cleanliness
   • Lead team in personalized service
4. Administrative Duties
   • Support payroll and scheduling
   • Maintain financial records and reports
   • Ensure policy compliance
   • Assist with loss prevention initiatives

Required Qualifications

• Minimum 2 years retail management experience
• Strong problem-solving and decision-making skills
• Excellent interpersonal and communication skills
• Proven leadership abilities
• Passion for retail and fashion
• Ability to work in a fast-paced environment
• Flexible availability including evenings, weekends, and holidays
• Physical ability to perform tasks such as standing, lifting, and moving merchandise
• Alignment with company values and culture
• Professional appearance and attitude
• Act as a brand ambassador in-store and in the community
• Stay current with fashion trends and product knowledge

Key Measures and Accountabilities

Key Performance Indicator	Benchmark
Cash Variance Reporting	Weekly on Fridays; investigate variances above $50.00
Zendesk Ticket Response	Within 48 hours
Sales Reconciliations	Day 3 of EOM week
Monthly Turnover Reporting	By 7th of each month
Balance Sheet Reconciliations	Day 10 of EOM week