Retail Assistant Store Manager- Oak Park

Lovisa America LLC; Oak Park (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a dynamic Assistant Store Manager to lead a retail team in delivering exceptional customer experiences. This role involves supporting daily operations, training and developing staff, and driving sales performance while ensuring compliance with company policies. The ideal candidate will have a passion for retail and fashion, strong leadership skills, and the ability to thrive in a fast-paced environment. Join a vibrant team where your contributions will shape the customer experience and drive business success.

Qualifications

• 2+ years of retail management experience is required.
• Strong leadership and communication skills are essential.

Responsibilities

• Support the Store Manager in training and developing associates.
• Drive sales performance and ensure operational excellence.
• Create an engaging shopping environment for customers.

Skills

Problem-solving

Interpersonal skills

Communication skills

Leadership

Customer service

Flexibility

Fashion knowledge

Tools

Zendesk

Job description

Assistant Store Manager

POSITION DESCRIPTION AND KEY MEASURES

Department: Retail Operations

Location: Store Location

Report to: SM

Number of direct reports:

POSITION PURPOSE AND EXPECTATION:

Assistant Store Manager Position Summary: We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.

Key Responsibilities:

Leadership & Team Development

• Support Store Manager in training, coaching, and developing store associates
• Foster effective communication across all team members
• Lead by example in providing outstanding customer service
• Assist in recruiting, hiring, and onboarding new team members

Sales & Operations

• Drive sales performance through team motivation and leadership
• Execute operational procedures including opening/closing protocols
• Manage inventory control and stockroom organization
• Oversee accurate processing of shipments and merchandise flow
• Monitor and maintain shrink prevention measures
• Ensure store meets visual merchandising standards

Customer Experience

• Create an engaging shopping environment
• Resolve customer concerns professionally and efficiently
• Maintain store appearance and cleanliness
• Lead team in delivering personalized service

Administrative Duties

• Support payroll management and scheduling
• Maintain accurate financial records and reports
• Ensure compliance with company policies and procedures
• Assist with loss prevention initiatives

Required Qualifications:

• 2+ years retail management experience
• Strong problem-solving and decision-making abilities
• Excellent interpersonal and communication skills
• Demonstrated leadership capabilities
• Passion for retail and fashion
• Ability to work in a fast-paced environment
• Flexible availability including evenings, weekends, and holidays
• Physical ability to perform tasks like standing, lifting, and moving merchandise
• Embody company values and culture
• Maintain professional appearance and attitude
• Act as a brand ambassador both in-store and in the community
• Stay current with fashion trends and product knowledge

Brand Representative

KEY MEASURES AND ACCOUNTABILITIES

Key Performance Indicator	Benchmark
Cash Variance Reporting Weekly on Friday’s
Variance investigations Any variance above $50.00
Zendesk ticket response Within 48 hours
Sales reconciliations Day 3 of EOM week
Monthly Turnover reporting By 7th of each month
Balance Sheet reconciliations Day 10 of EOM week