Retail Assistant Store Manager- North Riverside Park Mall

Lovisa America LLC; North Riverside (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking retail company as an Assistant Store Manager, where you will lead a dynamic team dedicated to providing exceptional customer experiences. In this role, you will support daily operations, drive sales performance, and foster a positive shopping environment while embodying the company's values. Your leadership will be crucial in training and developing team members, managing inventory, and ensuring compliance with company standards. This is an exciting opportunity to make a significant impact in a fast-paced retail setting, where your passion for fashion and retail will shine.

Qualifications

• 2+ years of retail management experience required.
• Strong leadership and communication skills are essential.

Responsibilities

• Support training and development of store associates.
• Drive sales performance and manage inventory control.
• Ensure exceptional customer service and store appearance.

Skills

Problem-solving

Decision-making

Interpersonal skills

Communication skills

Leadership capabilities

Customer service

Fashion knowledge

Job description

Assistant Store Manager

POSITION DESCRIPTION AND KEY MEASURES

Department: Retail Operations

Location: Store Location

Report to: DM

POSITION PURPOSE AND EXPECTATION:

We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.

Key Responsibilities:

Leadership & Team Development

• Support Store Manager in training, coaching, and developing store associates
• Foster effective communication across all team members
• Lead by example in providing outstanding customer service
• Assist in recruiting, hiring, and onboarding new team members

Sales & Operations

• Drive sales performance through team motivation and leadership
• Execute operational procedures including opening/closing protocols
• Manage inventory control and stockroom organization
• Oversee accurate processing of shipments and merchandise flow
• Monitor and maintain shrink prevention measures
• Ensure store meets visual merchandising standards

Customer Experience

• Create an engaging shopping environment
• Resolve customer concerns professionally and efficiently
• Maintain store appearance and cleanliness
• Lead team in delivering personalized service

Administrative Duties

• Support payroll management and scheduling
• Maintain accurate financial records and reports
• Ensure compliance with company policies and procedures
• Assist with loss prevention initiatives

Required Qualifications:

• 2+ years retail management experience
• Strong problem-solving and decision-making abilities
• Excellent interpersonal and communication skills
• Demonstrated leadership capabilities
• Passion for retail and fashion
• Ability to work in a fast-paced environment
• Flexible availability including evenings, weekends, and holidays
• Physical ability to perform tasks like standing, lifting, and moving merchandise
• Embody company values and culture
• Maintain professional appearance and attitude
• Act as a brand ambassador both in-store and in the community
• Stay current with fashion trends and product knowledge

KEY MEASURES AND ACCOUNTABILITIES

Key Performance Indicator	Benchmark
Cash Variance Reporting Weekly on Friday’s
Variance investigations Any variance above $50.00
Zendesk ticket response Within 48 hours
Sales reconciliations Day 3 of EOM week
Monthly Turnover reporting By 7th of each month
Balance Sheet reconciliations Day 10 of EOM week