Retail Assistant Store Manager — Lead, Coach & Ops

K&G Fashion Superstore; Norfolk (VA); On-site; USD 48,000 - 55,000; Full time

Job summary

K&G Fashion Superstore in Norfolk, VA is seeking an Assistant Store Manager to partner with the Store Manager to drive sales and operational excellence. You will coach, recruit, and train the team to deliver an exceptional customer experience.

The role requires leadership, strong communication, and the ability to train high-performing teams. You’ll help maintain brand standards and foster an inclusive, engaging store environment while meeting company objectives.

Qualifications

• Minimum of 2 years of Retail or Sales experience.
• Creative, with good judgement and pulse on business.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Active listening and problem-solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient with technology systems, Microsoft Office, and video conferencing.
• Able to operate a computer and POS system.

Responsibilities

• Lead store staff to meet sales, service, and operational goals with the Store Manager.
• Assist in recruiting, hiring and training the store team.
• Coach team to deliver exceptional customer experiences and drive results.
• Communicate priorities and sales-driving information to the team.
• Ensure scheduling accuracy and proper staffing for initiatives.
• Maintain brand standards and support marketing initiatives.
• Contribute to improving customer satisfaction and Medallia scores.
• Foster an inclusive, engaged store environment.

Skills

Retail experience

Creativity

Self-motivated

Leadership

Communication

Active listening

Problem solving

Team training

Tech proficiency

POS system

Job description

K&G Fashion Superstore in Norfolk, VA is seeking an Assistant Store Manager to partner with the Store Manager to drive sales and operational excellence. You will coach, recruit, and train the team to deliver an exceptional customer experience.

The role requires leadership, strong communication, and the ability to train high-performing teams. You’ll help maintain brand standards and foster an inclusive, engaging store environment while meeting company objectives.