Retail Assistant Store Manager I - FT - Georgetown

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); South Carolina; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to assist in managing retail store operations. This role involves providing exceptional customer service, overseeing donation processing, and ensuring a welcoming environment for shoppers. You'll be responsible for training team members and maintaining operational standards while embracing a culture of inclusivity and respect. If you're passionate about making a difference and thrive in a collaborative setting, this opportunity is perfect for you.

Qualifications

• Strong commitment to customer service and organizational values.
• Experience in retail management and team leadership.

Responsibilities

• Assist in managing retail store operations and donation processing.
• Train and lead team members, ensuring compliance with policies.

Skills

Customer Service

Team Leadership

Donation Management

Inventory Management

Operational Safety

Education

High School Diploma

Retail Management Training

Job description

Summary
Assists the Store/Facility Manager in managing and operating a retail store, donation processing center, and/or warehouse operations. Provides exceptional customer service through the efficient management of store associates, donations, processing, stock rotation, inventory, and sales. Properly maintains the appearance of the facility and merchandise to encourage shoppers in support of our mission-related services.

Essential Duties and Responsibilities

1. Values and Culture: Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect, and Excellence (I-CARE Values). Provides amazing customer experiences to all internal and external customers (ACE Culture). Acts as an ambassador of Palmetto Goodwill and our I-CARE values. Embraces learning and growth, participating enthusiastically in training and development. Supports a culture of diversity, inclusivity, and belonging, ensuring team members feel respected and accepted.
2. Donation and Facility Management: Enthusiastically receives donations from donors utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back, Sort). Maintains a clean work environment. Coordinates shipments and makes adjustments to merchandise categories and production schedules as needed. Ensures merchandise is priced according to established standards. Implements seasonal planograms, floor sets, signage, and sales promotions. Optimizes floor space based on product flow.
3. Training and Leadership: Trains team members during onboarding, setting a positive example. Recognizes when coaching is needed and provides immediate guidance. Leads retail team and store activities in the absence of or at the direction of the Store Manager. Performs all supervisory responsibilities, including interviewing, hiring, training, performance appraisals, and maintaining a safe work environment.
4. Customer Service and Security: Issues refunds, resolves customer concerns, and reports security or theft issues. Demonstrates mastery in production and customer service management through evaluation. Ensures compliance with all policies, procedures, and safety standards, maintaining standards to meet CARF, Department of Labor, and other regulatory requirements.
5. Administrative Duties: Completes opening/closing duties, makes bank deposits, secures the building, and performs other clerical tasks as directed. Ensures compliance with safety, security, sales, and record-keeping procedures. Verifies quality and quantity of merchandise, coordinates shipments, and reports on a daily basis. Ensures merchandise is correctly priced and implements promotional activities.
6. Operational Responsibilities: Assists truck drivers and personnel, responds to emergencies, and performs other related duties. Works flexible hours, including opening and closing the retail location, making deposits, and securing the premises.