Retail Assistant Store Manager - Full Time - Westport - Westport, CT

Swarovski; Westport (CT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Recognition awards

Exclusive employee discounts on Swarov

Paid volunteering leave

Global employee assistance program

Product, personal and leadership培训

Job summary

Swarovski in Westport is seeking an Assistant Store Manager to advocate for the brand, lead a diverse team, and drive exceptional customer experiences while contributing to sales targets. You will coach associates, model best practices, and help shape a premium in-store environment.

The role emphasizes leadership, teamwork, and a customer-centric approach, with opportunities for growth within a luxury fashion and lifestyle brand portfolio.

Qualifications

• 1–2 years in multicultural luxury retail environments
• Leading and coaching experience preferred
• Strong customer service mindset with a commercial focus
• Comfortable with digital tools and in-store tech
• Responsible, proactive and trustworthy team player

Responsibilities

• Deliver outstanding customer service and brand experience
• Coach, motivate and onboard team members
• Support recruitment, talent development and employee relations
• Drive sales and assist in achieving monthly plans and targets
• Oversee store operations, including inventory and cash handling
• Fill in for Store Manager when needed

Skills

Retail experience

Leadership

Customer service

Digital proficiency

Tools

POS systems

Job description

At Swarovski, your ideas are valued, your leadership is empowered, and your work helps build teams that deliver brilliance and create luxury moments every day.

Ready to take the next step in your retail career with one of the most iconic brands in fashion and design? Join our retail team and help shape an environment where people grow, customers feel inspired, and performance sparkles.

As an Assistant Store Manager, you'll be a Swarovski advocate, supporting a positive work environment, delivering exceptional customer experiences, and driving commercial results. You'll coach and empower your team, act as a role model, and help shape the store's success every day.

About the Job

• Act as a role model, delivering outstanding customer service and brand experience
• Coach, motivate, and onboard team members to maximize performance
• Support recruitment, talent development, and employee relations
• Drive sales and support monthly plans and targets
• Oversee store operations, including inventory, cash handling, and compliance
• Step in for the Store Manager as needed

About You

• 1-2 years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands
• Some leadership and coaching experience
• A winning personality to easily establish a trustful relationship and empower others
• Excellent customer service skills and digital proficiency
• Responsible and able to take ownership
• Curious, empathetic, and results-driven team player with a commercial mindset

What We Offer

You can expect a range of benefits, including:

• Recognition awards that celebrate your achievements
• Exclusive employee discounts on Swarovski products
• Paid volunteering leave to support causes you care about
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
• Comprehensive product, personal and leadership skills training to help you grow
• Opportunities for career development

Many of our Assistant Store Managers grow into Store Manager, Trainer, District Manager, Visual Merchandiser, Customer Service, or Sales Operations Manager roles. We support your development so you can build a career that matches your ambitions.

About Swarovski

Swarovskicreates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world's finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.

All employment decisions will be made without regard to race, color, religion, age, national or ancestral origin, gender, sexual orientation, marital status, citizenship status, veteran status and disability.