Retail Assistant Store Manager - Full Time - The Gardens on El Paseo - Palm Desert, CA

Swarovski; Palm Desert (CA); On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

Recognition awards

Exclusive employee discounts

Paid volunteering leave

Global employee assistance program

Leadership skills training

Career development opportunities

Job summary

Swarovski seeks an Assistant Store Manager in California to lead a premium retail team, deliver outstanding customer experiences, and drive sales targets. You’ll coach and empower staff, model brand standards, and stand in for the Store Manager when needed.

This role requires 1–2 years in multicultural luxury retail, leadership experience, strong service and digital skills, and a commercial mindset. Swarovski offers exclusive employee discounts, recognition awards, and development opportunities.

Qualifications

• 1–2 years of experience in a multicultural luxury retail environment.
• Some leadership and coaching experience.
• A winning personality to easily establish a trustful relationship and empower others.
• Excellent customer service skills and digital proficiency.
• Responsible and able to take ownership.
• Curious, empathetic, and results-driven team player with a commercial mindset.

Responsibilities

• Act as a role model, delivering outstanding customer service and brand experience.
• Coach, motivate, and onboard team members to maximize performance.
• Drive sales and support monthly plans and targets.
• Oversee store operations, including inventory, cash handling, and compliance.
• Step in for the Store Manager as needed.

Skills

Leadership

Customer service

Digital proficiency

Job description

Pay range 22.62 - 26.39 Hourly with the ability to participate in a sales incentive bonus pay programme. The compensation displayed is a good faith estimate for this position. Click here to view our CA Job Applicant Policy.

At Swarovski, your ideas are valued, your leadership is empowered, and your work helps build teams that deliver brilliance and create luxury moments every day. Ready to take the next step in your retail career with one of the most iconic brands in fashion and design? Join our retail team and help shape an environment where people grow, customers feel inspired, and performance sparkles. As an Assistant Store Manager, you’ll be a Swarovski advocate, supporting a positive work environment, delivering exceptional customer experiences, and driving commercial results. You’ll coach and empower your team, act as a role model, and help shape the store’s success every day.

About the Job

Act as a role model, delivering outstanding customer service and brand experience Coach, motivate, and onboard team members to maximize performance Support recruitment, talent development, and employee relations Drive sales and support monthly plans and targets Oversee store operations, including inventory, cash handling, and compliance Step in for the Store Manager as needed

About You

1–2 years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands Some leadership and coaching experience A winning personality to easily establish a trustful relationship and empower others Excellent customer service skills and digital proficiency Responsible and able to take ownership Curious, empathetic, and results‑driven team player with a commercial mindset

What We Offer

You can expect a range of benefits, including:

• Recognition awards that celebrate your achievements
• Exclusive employee discounts on Swarovski products
• Paid volunteering leave to support causes you care about
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
• Comprehensive product, personal and leadership skills training to help you grow
• Opportunities for career development

Many of our Assistant Store Managers grow into Store Manager, Trainer, District Manager, Visual Merchandiser, Customer Service, or Sales Operations Manager roles. We support your development so you can build a career that matches your ambitions.

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger. Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong. All employment decisions will be made without regard to race, color, religion, age, national or ancestral origin, gender, sexual orientation, marital status, citizenship status, veteran status and disability. Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we’ll inspire the world of interior décor, fashion, culture, film and entertainment.

Recruitment Process at Swarovski

You are just a few steps away from becoming a part of our World of Wonder. Select the job that excites you the most, tailor your CV and submit your application. We will be in touch once your application has been carefully reviewed to ask you additional questions, share position details and the next steps. If successful, we will invite you for at least one interview and might ask you to prepare a case study or do an assessment test. You will have time to ask your questions too.

CV Tips to Nail Your Dream Job

The first impression matters: make your two-page CV professional and aesthetic. Add the most relevant details that reflect you are a great match for the role, focus on your skills, projects, achievements, results and education. Tell us how well do you speak/write any other foreign languages. We like to read the summaries of candidates’ profiles with goals and passions - they highlight your personality and motivation. If you are at the beginning of your career journey, show your individuality and highlight the details that are relevant to the role (e.g. internships, voluntary or temporary jobs, online courses, certificates, year abroad exchange programs) Don't miss out!