Retail Assistant Store Manager - Backroom Operations

Goodwill Industries of Middle Tennessee, Inc.

Bellevue (WA)

On-site

USD 45,000 - 65,000

Full time

5 days ago

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Benefits offered by this job

Health Insurance

403(b) Retirement Plan

Paid Vacation

Holiday

Sick Leave

Paid Bereavement Leave

Employee Assistance Program

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking a full-time Backroom Operations Manager in Bellevue, WA to lead daily backroom activities including donor door management, processing, inventory, and production workflow.

You will ensure accurate pricing, align output with sales needs, and drive KPIs to improve performance. This on-site role emphasizes safety, quality, and donor stewardship while delivering strong results within the store leadership framework.

Qualifications

Education: High School Diploma or equivalent required; Associate degree preferred.
Experience: 2–3 years supervisory or lead experience in production, warehouse, retail, or logistics environments.

Responsibilities

Oversee daily backroom operations including donor door, sorting, processing, and product placement on the sales floor.
Lead production huddles, monitor KPIs (production, yield, sell-through, quality), and coach staff to meet targets.
Directly supervise and develop backroom team members and Leads, including training and performance feedback.

Skills

Leadership

Team management

KPI tracking

Operations supervision

Safety compliance

Education

High School Diploma or equivalent

Associate’s degree in business, Logistics, Supply Chain, Retail Management, or related field

Tools

Forklift certification

Job description

Job Location Bellevue Job Summary: Provides leadership and direction for all backroom operations, including donation stewardship, processing, inventory management, quality control, and production workflow. This role is accountable for operational excellence across the backroom, ensuring donated goods are handled with care and efficiently prepared to support sales floor needs. The Retail Assistant Store Manager - Backroom Operations uses key performance indicators (KPIs) to ensure the right product reaches the sales floor at the right time, aligning backroom output with inventory needs, quality standards, and store performance. Through hands-on, on-floor leadership, this role sets the pace, reinforces quality and safety expectations, and drives consistent execution of efficient workflows in support of Goodwill’s mission. Guided by our mission of Changing Lives through Education, Training, and Employment, the Backroom Operations Manager fosters a positive, values centered workplace grounded in Teamwork, Respect, Uprightness, and Empowerment.

Essential Functions

Backroom Operations & Production Management

Oversee daily backroom operations, including full ownership of the donor door, to ensure a clean, organized, and mission aligned environment that drives operational excellence. Ensure a smooth workflow from donor door intake through sorting, processing, and product placement on the sales floor. Manage production flow, including quality control, inventory movement, and trailer readiness. Ensure the store puts out the right items at the right price and at the right time through accurate pricing. Align production output with sales performance and inventory needs. Maximize the value of donations through efficient processing and strong donor stewardship. Ensure an excellent donor experience through friendly, efficient, and respectful service at the donor door.

Performance Execution & KPI Accountability

Lead daily production huddles to review performance, identify gaps, and set priorities. Hold the team accountable to key performance indicators, including production, yield, sell through, quality, and quotas. Maintain accurate reporting and ensure performance metrics are visible and actionable. Drive operational excellence by addressing performance gaps quickly and leading continuous improvement efforts. Ensure store performance meets financial targets and key metrics based on annual and quarterly operating plans. Reinforce expectations through consistent follow-up and coaching.

People Leadership & Development

Directly supervise, coach, and develop backroom team members and Leads. Conduct training, performance feedback, corrective action, and development planning in alignment with HR policies. Build a positive, inclusive team culture that fosters accountability, engagement, and retention. Support cross‑training to ensure operational coverage and business continuity.

Compliance, Safety & Risk Oversight

Ensure adherence to policies, procedures, and operational standards. Monitor donation intake and production activities to ensure accuracy, quality standards, and compliance with policies and procedures. Support loss prevention by maintaining awareness and addressing concerns promptly.

Store Leadership & Operational Support

Serve as a key member of the store leadership team, collaborating across functions to meet store goals. Provide on floor leadership that models professionalism, accountability, and operational excellence. Support cross training and operational continuity during staffing or business needs. Participate in audits, projects, and initiatives that strengthen store performance. Maintain a flexible schedule, including evenings, weekends, and holidays. Perform other duties as needed to support overall store operations, operational effectiveness, and leadership priorities.

Minimum Qualifications Required Skills

Education: High School Diploma or equivalent required. Associate’s degree in business, Logistics, Supply Chain, Management, Retail Operations, or a related field preferred.

Experience: Two to three years of supervisory or lead experience in production, warehouse, retail, or logistics environments required.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

Associate’s degree in business, Logistics, Supply Chain, Retail Management, or a related field; or four (4) years of supervisory experience in retail, warehouse, logistics, or production environments.

Experience in fast-paced, high-volume operations preferred. Prior retail, nonprofit, or mission‑based organization experience preferred. Experience supporting or working alongside eCommerce operations is a plus. Previous experience training, coaching, or developing staff strongly preferred. Bilingual language skills.

Goodwill Industries of Middle Tennessee's mission is to change lives through education, training, and employment.

Requirements

Ability to operate a forklift (Must obtain forklift certification. Training and certification are provided by the organization.) Must have reliable transportation to perform job duties; i.e.travel to other Goodwill locations and/or make bank deposits as needed. Valid driver’s license required.

Full-Time Benefits