Retail Production Team Lead

Goodwill Industries of Middle Tennessee, Inc.; Murfreesboro (TN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

403(b) Retirement Plan

Paid Vacation

Holiday Leave

Sick Leave

Paid Bereavement Leave

Employee Assistance Program

Job summary

Goodwill Industries of Middle Tennessee, Inc. seeks a Retail Production Team Lead to manage backroom operations, oversee donation intake, processing, sorting, pricing, and material handling while upholding safety, quality, and compliance standards.

You will lead backroom staff, ensure production goals, and support store readiness and sales performance. You will train and coach team members, monitor KPIs, and reinforce donor service and a positive, inclusive work culture in alignment with our

Qualifications

• High School diploma or equivalent required.
• Associate’s degree preferred.
• 1–2 years of experience in production, warehouse, retail, or logistics.
• Excellent oral and written communication skills.
• Ability to lead a diverse team and promote an inclusive culture.
• Ability to stand, walk, and move throughout the store.
• Forklift certification/training provided by the organization.

Responsibilities

• Lead daily backroom production operations including donation intake, sorting, processing, pricing, and material handling.
• Provide hands-on leadership to backroom staff to ensure production goals and quotas are met.
• Ensure safety, quality, and processing standards; maintain backroom safety and cleanliness.
• Coordinate movement of processed goods from backroom to sales floor in alignment with store priorities.
• Train, onboard, coach, and develop backroom team members on production processes and safety requirements.
• Adhere to organizational policies, loss prevention practices, and CPSC requirements.

Skills

Oral & written communication

Organizational skills

Team leadership

Donor service

Production metrics

CPSC compliance

Computer literacy

Training & coaching

Forklift operation

Education

High School Diploma or equivalent

Associate’s degree in business, Logistics, Supply Chain, Management, Retail Operations, or related field

Tools

Outlook

Word

Excel

Job description

Job Location Murfreesboro I Job Summary: This role exists to lead and manage backroom operations in support of the store leadership team by ensuring production goals and quotas are consistently met while maintaining cleanliness, safety, quality, and processing standards. The Retail Production Team Lead provides hands on leadership to all backroom staff, overseeing donation intake, processing, sorting, pricing, and material handling activities. This role ensures donations are safeguarded, donor experience expectations are upheld, and backroom operations run efficiently and compliantly, directly supporting store readiness, sales performance, and mission impact. Guided by our Mission of Changing Lives through Education, Training and Employment, this role helps ensure every interaction contributes to the impact we make in the community. This position promotes a work environment grounded in our TRUE Core Values of Teamwork, Respect, Uprightness, and Empowerment.

Job Description Essential Functions

Backroom & Production Operations Lead daily backroom production operations, including donation intake, sorting, processing, pricing, and material handling. Provide hands-on leadership to all backroom staff to ensure production goals, quotas, and processing expectations are consistently met. Monitor daily workflow and productivity to support efficient movement of donated goods from intake through production. Ensure quality control standards are followed, including accurate sorting, proper pricing, and compliance with processing guidelines and CPSC requirements. Safeguard all donated goods to prevent loss, damage, or misuse throughout the production process. Reinforce donor experience expectations by ensuring respectful, timely, and professional handling of all donations. Train, onboard, coach, and develop backroom team members on production processes, quality standards, safety requirements, and daily operational expectations. Operational, Safety, and Compliance Support Support assigned opening and closing activities specific to backroom operations, ensuring production readiness and operational continuity. Coordinate the timely movement of processed goods from the backroom to the sales floor in alignment with store priorities and operational plans. Maintain backroom safety and cleanliness by enforcing safety protocols, monitoring workspaces, and proactively addressing hazards to support efficient operations. Identify and communicate maintenance needs, equipment issues, or operational barriers that could impact production flow, safety, or efficiency. Support operational excellence by ensuring consistent execution of organizational policies, loss prevention practices, and public protection requirements related to backroom operations. Follow all Goodwill operational guidelines and CPSC requirements applicable to donation processing and material handling. Perform other duties as assigned to support overall store operations, operational effectiveness, and leadership priorities.

Minimum Qualifications Required

Skills Education High School Diploma or equivalent required. Associate’s degree in business, Logistics, Supply Chain, Management, Retail Operations, or a related field preferred. Experience One to two years of previous experience in production, warehouse, retail, or logistics environments required. Knowledge and Skills Excellent oral and written communication skills. Strong organizational skills with the ability to manage multiple priorities and maintain accuracy in a fast-paced environment. Ability to learn and apply new processes, systems, equipment, and operational procedures. Ability to lead and motivate a diverse team while promoting a positive, inclusive work culture grounded in our Mission and TRUE Core Values. Ability to provide strong donor service, ensuring safe, friendly, and efficient interactions at the Donor Door. Ability to interpret and meet production metrics, KPIs, and performance goals. Ability to identify quality standards, classify goods accurately, and ensure compliance with CPSC and public protection requirements. Working knowledge of basic computer applications, including Outlook, Word, Excel, and online product research. Ability to train, coach, and develop team members in operational procedures and production standards. Ability to stand, walk, and move throughout the store during assigned shifts. Ability to work a flexible schedule, including weekends and holidays. Ability to operate a forklift (Must obtain forklift certification. Training and certification are provided by the organization.)

Preferred Education / Experience / Knowledge & Skills / Certifications & License

Associate’s degree or completion of related retail management coursework. Experience in fast-paced, high-volume operations. Prior retail, nonprofit, or mission-based organization experience preferred. Experience supporting or working alongside eCommerce operations is a plus. Previous experience supervising, training, coaching, or developing staff strongly preferred. Bilingual language skills. This role requires flexibility to support both morning and evening shifts, including weekend coverage, to meet store operating needs.

Goodwill Industries of Middle Tennessee's mission is to change lives through education, training, and employment.

Full-Time Benefits: Health and Prescription Insurance, 403(b) Retirement Plan, Paid Vacation, Holiday, & Sick Leave, Paid Bereavement Leave, Employee Assistance Program Part-Time Benefits: 403(b) Retirement Plan, Paid Vacation & Sick Leave, Employee Assistance Program