Retail Assistant Store Manager (24)

Goodwill Industries of Central Michigan's Heartland, Inc. in; Lansing (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Retail Assistant Store Manager to support store operations and drive sales. This role offers a unique opportunity to work in a dynamic retail environment with no late nights, ensuring a healthy work-life balance. You'll assist the store manager in meeting production goals, provide exceptional customer service, and foster a positive team atmosphere. Enjoy competitive pay, a quarterly sales bonus, and generous employee benefits, including discounts and paid time off. If you're passionate about retail and leadership, this is the perfect opportunity to make a difference in your community.

Benefits

Employee discount at retail stores

Employee discount at Dell

Employee discount at AT&T

4 weeks of paid time off

Medical insurance

Dental insurance

Vision insurance

Supplemental Life Insurance

Financial Coaching

Quarterly Sales Bonus Program

Qualifications

• Strong customer service skills and ability to work as part of a team.
• Experience in human resources management is beneficial.

Responsibilities

• Assist the store manager in operating the retail store within budget.
• Provide high-level customer service and maintain professional communication.
• Recruit, hire, and train staff to ensure cohesive operations.

Skills

Customer Service

Teamwork

Communication

Human Resources Management

Job description

Goodwill Industries of Central Michigan's Heartland, Inc.

Retail Assistant Store Manager (24) (Project Management)

No Late Nights! Stores are open from 10am to 8pm Mon - Sat, 11am to 6pm on Sunday. $24/Hour PLUS Quarter Sales Bonus!

Additional benefits of working full time for GICMH are:

1. Employee discount at our retail stores.
2. Employee discount at Dell, AT&T, and other retailers.
3. 4 weeks of paid time off in your first year, eligible to start using after 90 days.
4. Medical, Dental, and Vision insurance, starting the 1st of the month after 30 days.
5. Supplemental Life Insurance.
6. Financial Coaching - budgeting, debt pay off, credit collection knowledge, and more.
7. Quarterly Sales Bonus Program.

Purpose or General Objective: To assist the store manager in operating a retail store within a given budget while meeting both production plan and monthly sales goals.

Job Duties:

1. Continually support and work cooperatively as team players with all members of retail and upper management as well as all other departments within GICMH.
2. Serve as positive, productive role model to all employees, participants and customers.
3. Maintain appropriate and professional verbal communication, appearance and actions.
4. Comply with and enforce all agency policies and procedures.
5. Provide a high level of customer service.
6. Assist store manager in meeting or exceeding monthly production plan, as directed, while also ensuring all company quality and quantity standards are met.
7. Assist store manager in all areas of human resources management, as directed.
8. Recruit, hire and train to ensure you have a functional cohesive staff.
9. Conduct performance appraisals.
10. Maintain updated associate and consumer files.
11. Implement corrective actions.
12. Assist in completion of store staff work schedules, as directed by store manager.
13. Review and respond to customer complaints in a professional manner.
14. Ability to work flexible hours, including nights, weekends, and holidays as needed.