Retail Assistant Store Manager - 2391

firstcash-holdings-inc; Chicago Heights (IL); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay + commission

Store performance bonus

Great hours - 9AM-6PM; Sundays closed

Earned Wage Access

Employee discounts starting day one

Vacation & Sick/Personal time

401(k) auto-enrollment after 6 months

Tuition Reimbursement opportunities

Job summary

FirstCash Holdings, Inc. is seeking an Assistant Store Manager to support daily operations, coach a team, and build customer relationships across a diverse merchandise range including jewelry and electronics.

You will partner with the Store Manager, lead by example, and contribute to profitability while gaining hands-on leadership experience in a fast-paced retail environment.

Qualifications

• Minimum high school diploma or GED required.
• Experience leading or supervising a retail team preferred.
• Strong customer service and communication skills.

Responsibilities

• Assist Store Manager with daily operations and on-duty coverage.
• Deliver exceptional customer service and resolve issues.
• Coach and develop team members to meet company standards.
• Assist with recruiting, hiring, and retaining staff.
• Help drive sales, profitability, and store performance.
• Maintain inventory accuracy and loss prevention practices.
• Open/close store and handle cash procedures.

Skills

Leadership

Coaching

Customer service

Team development

Education

High School Diploma or GED

Job description

Assistant Store Manager

$17.40 - $20.40 per hour

+ Unlimited Commission + Store Performance Bonus

We're looking for an experienced Assistant Store Manager to help lead our team! If you enjoy coaching employees, driving store performance, building customer relationships, and developing your leadership skills, this could be the opportunity for you.

As an Assistant Store Manager, you'll partner with the Store Manager to support daily operations, develop team members, deliver exceptional customer service, and help drive profitability. You'll gain hands-on leadership experience while working with a wide variety of merchandise, including jewelry, electronics, tools, and more.

Why You'll Love Working Here

• Competitive hourly pay + commission up to 8%
• Additional bonus opportunities based on store performance
• Great hours - most stores open 9AM-6PM; many closed Sundays
• Earned Wage Access available after day 2
• Employee discounts starting day one
• Vacation & Sick/Personal time based on tenure and applicable state/local requirements
• 401(k) auto-enrollment after 6 months (age requirements apply)
• Tuition Reimbursement opportunities for eligible employees

What You'll Do

• Support daily store operations and serve as Manager on Duty when needed
• Deliver exceptional customer service and resolve customer concerns
• Coach, train, and develop team members to meet company standards
• Assist with recruiting, hiring, and retaining top talent
• Help drive store sales, profitability, and performance goals
• Maintain inventory accuracy and support asset protection initiatives
• Open and close the store, including cash handling and operational procedures
• Monitor loan and buying transactions to ensure compliance and accuracy
• Maintain attractive merchandising and store presentation standards
• Analyze performance metrics and support the achievement of business objectives
• Build product knowledge across a wide variety of merchandise categories

What We're Looking For

• 18+ years old with a high school diploma, GED, or equivalent experience
• Previous leadership, key‑holder, supervisory, or management experience preferred
• Strong leadership, coaching, team development, and customer service skills
• Ability to stand, walk, lift up to 50 lbs, and perform physical tasks
• Flexible retail schedule, including weekends and holidays
• Comfortable working with a variety of merchandise (firearms in FFL locations; certification provided)
• Strong customer service skills and a team-oriented mindset
• Basic math and computer skills; experience using retail checkout systems is a plus
• Willingness to assist customers or retrieve merchandise from exterior areas
• Bilingual applicants encouraged to apply

Commission Information

Associates can earn 2-8% commission based on individual performance. Full details are provided during the interview process.

Additional Information

The above outlines the general nature of the role and may be modified as needed. Employment offers require agreement to a binding arbitration process. Pay rates comply with all applicable minimum wage laws.

FirstCash Holdings, Inc. is an Equal Opportunity Employer

and provides reasonable accommodations for qualified individuals with disabilities.