Retail Assistant Store Manager

Nestlé SA; Santa Clara (CA); On-site; USD 68,000; Full time

Job summary

Nestlé Nespresso is seeking an Assistant Boutique Manager to co-lead operations, enhance sales, and inspire a team. This role emphasizes customer service, team development, and upholding the Nespresso brand. Ideal candidates have retail management experience and a passion for coffee.

Benefits

Free Nespresso machine and coffee allowance

401k with company match

Educational reimbursement

Health and mental wellness programs

Employee recognition program

Discounts at over 2,000 companies

Qualifications

• 3+ years in fast-paced or luxury retail.
• 2+ years in supervisory roles.
• Ability to manage multiple tasks effectively.

Responsibilities

• Lead and develop a high-performing retail team.
• Drive sales through exceptional customer service.
• Ensure operational excellence and safety.

Skills

Customer Service

Leadership

Communication

Sales Performance

Time Management

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

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At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

Are you ready to take your career to the next level? Join Nespresso as an Assistant Boutique Manager, you will be the co-leader to the Boutique Manager. In this role, you will play a pivotal part in executing strategy to ensure sales and profitability, leading store operations and delivering an unforgettable Nespresso brand experience. Inspire and empower your team to provide an inviting and exceptional customer journey. Most importantly, you will represent Nespresso culture by inspiring, caring, acting and innovating to bring our brand to life for our community.

• Competitive Pay : Enjoy competitive pay along with quarterly bonuses for achieving team sales and service goals.
• Growth and Development : At Nespresso, you have the opportunity to build a career that aligns with who you are. Benefit from excellent training programs that empower you to take ownership of your career journey.
• Caring Culture : Nespresso is known for a culture that inspires you to be, feel, and do your best. We offer a supportive and collaborative team environment, making working with us feel like a fresh cup of coffee – warm, welcoming, and revitalizing.
• Purposeful Work : As a B Corp, we view coffee as a force for good. Enjoy work that makes a positive impact on people and the planet.

WHAT WE OFFER:

Nespresso offers retail employees performance-based incentives and a comprehensive total rewards package, including:

• A free Nespresso machine and coffee product allowance
• 401k with company match
• Educational reimbursement
• Health and mental wellness programs
• DE&I resource groups
• Employee recognition program
• Discounts at over 2,000 companies

(Incentives and/or benefit packages may vary depending on the position.)

The approximate pay range for this position is $68,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

WHAT YOU WILL BE DOING:

• Customer Obsessed : Lead by example to coach and teach the team, ensuring we deliver our “House of Hospitality” to every customer. Inspire service excellence to create meaningful and memorable customer experiences daily.
• Drive Sales Results : Achieve winning sales and service performance through daily team coaching and effective communication. Use chat-ins to curate the ideal customer journey in our boutique. Evaluate boutique performance with the Boutique Manager to implement improvement strategies.
• Team Development : Motivate team performance through feedback and recognition. Collaborate with the Store Manager to champion the ongoing development and growth of the store team, building capabilities and creating an inspiring culture for learning.
• Operations Excellence : Adapt to evolving priorities. Ensure all operations, inventory, scheduling, and company processes are implemented. Execute store visual guidelines to optimize sales and product presentation. As Quality Coach, identify improvements to create efficiencies and keep the boutique running smoothly.
• Engaged Coffee Expert : Welcome, advise, and guide customers to identify their perfect coffee match. Create coffee moments by offering tastings and sharing your knowledge, our coffee, and our sustainability practices with customers.
• Connect with Community : Think entrepreneurially to plan events that engage new customers, strengthen relationships, and build brand recognition.
• Agile and Resourceful : Thrive by approaching opportunities and challenges with a drive to succeed. Be curious and flexible to try new things.
• Care About Safety : Promote a safety-conscious culture for our employees and customers.

WHAT YOU WILL BRING:

• 3+ years of professional experience in a fast-paced or luxury retail environment
• 2+ years of supervisory experience in people management and development of direct reports
• High School Diploma or GED required; Bachelor’s degree preferred
• Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks
• A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture
• Availability to work open and closing shifts, weekends, and holidays

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [e-mail] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy .