Retail Assistant Store Manager

Office Depot; Peoria (AZ); On-site; Full time

Job summary

An established industry player is seeking a dynamic Retail Assistant Store Manager to lead a vibrant sales culture and enhance client satisfaction. This role is integral in driving sales excellence, operational efficiency, and team development within the store. You will act as a mentor to associates, ensuring they deliver exceptional service while fostering a positive environment aligned with core values. The ideal candidate will be adaptable, possess strong leadership skills, and be passionate about sales and customer service. Join this forward-thinking company and take your career to new heights in a supportive and growth-oriented atmosphere.

Benefits

401(k) plan

Competitive salary

Opportunities for growth

Comprehensive benefits package

Qualifications

• 1-3 years of experience in retail or customer-facing roles.
• Ability to lead and coach associates effectively.

Responsibilities

• Drive customer satisfaction and sales through effective team leadership.
• Ensure operational efficiency and adherence to merchandising standards.

Skills

Sales Excellence

Customer Service

Leadership

Operational Efficiency

Communication Skills

Adaptability

Education

High School diploma or equivalent

Bachelor's degree (preferred)

Business, Marketing, Retail or related fields

Tools

Basic computer skills

Job description

Overview

The Retail Assistant Store Manager at Office Depot, Inc. plays a pivotal role in driving total sales and service growth within our stores. Your enthusiasm and expertise will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Assistant Manager will help lead a customer-centric environment, engage with the local community, all while fostering a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. The Retail Assistant Store Manager will be a “Key Carrier” and considered a leader on duty. All Retail Assistant Store Managers must be able to work a flexible schedule that aligns with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays. In addition, Full-Time Assistant Manager positions must be able to perform External Key Carrier responsibilities which include but are not limited to opening and closing responsibilities.

We believe that the Assistant Store Manager role is essential in driving our store's success through inspiring sales brilliance and exceptional service. The ideal Assistant Manager should be passionate about sales, delivering exceptional service, driving operational excellence, and developing a high-performing team.

The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.

Primary Responsibilities:

1. Sales and Service Excellence:
   1. Partner with the management team to drive memorable customer experiences and client satisfaction.
   2. Ensure the execution of Office Depot, Inc. selling techniques and sales training across the store.
   3. Foster a sales-focused environment through assisting with the training and development of associates.
   4. Act as a role model for delivering exceptional customer service and product expertise.
2. Operational Efficiency:
   1. Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
   2. Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
   3. Assist the General Manager in providing guidance and effective coaching to associates for improved performance.
   4. Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
3. Leadership and Team Development:
   1. Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
   2. Facilitate training sessions on the business model and the holistic service offering for clients/customers.
   3. Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
   4. Regularly exercise independent judgment when providing input to the General Manager on assessing store associates' performance, certification(s), and competencies.
4. External Key Carrier Responsibilities:
   1. Maintain the safety and security of the building and associates during the absence of other managers.
   2. Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
   3. As a leader in the store, ensure regular loss prevention compliance.
   4. Fulfill responsibilities associated with External Key Carrier designation.

Education and Experience:

1. High School diploma or equivalent, Bachelors preferred.
2. Business, Marketing, Retail, or related fields.
3. Minimum 1-3 years of experience in related field.
4. Retail, sales, customer-facing, and/or supervisory experience preferred.
5. Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
6. Experience with Logistics and Freight.
7. Advanced selling skills.
8. Must be able to effectively lead and coach others in a professional environment.
9. Possess excellent verbal and written communication skills.
10. Must be adaptable to a changing environment and focused on driving results.

About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule: The salary range for this role is 21.41 to 36.39, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!

How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.