Retail Assistant Store Manager

Le Creuset; Johnson Creek (WI); On-site; USD 52,000 - 62,000; Full time

Job summary

Le Creuset Johnson Creek is seeking an Assistant Store Manager to partner with the Store Manager in driving sales and delivering premium customer experiences. You will coach the team, manage daily operations, and uphold service and visual standards on the floor.

The role emphasizes coaching, scheduling, inventory, and collaboration with store leadership to build a high-performing team and a joyful Le Creuset experience for customers.

Qualifications

• Previous retail sales and leadership experience.
• Experience coaching employees and contributing to sales/KPI goals.
• Strong communication, organizational, decision-making, and problem-solving skills.
• Collaborative, hands-on leadership style with a desire to develop professionally.
• Proficiency with POS, Microsoft Office, and handheld or laptop devices.
• Flexible schedule including days, evenings, weekends and holidays.
• Ability to stand on sales floor, climb ladders, and lift up to 25 pounds.

Responsibilities

• Partner with Store Manager to drive sales, KPI, productivity, and profitability goals.
• Lead recruiting, onboarding, training, coaching, and recognition to build an engaged team.
• Model personalized service and expert product guidance to deliver a premium Le Creuset experience.
• Assist with scheduling, cash management, inventory accuracy, visual merchandising, loss prevention, safety.
• Oversee operations in the Store Manager’s absence and address customer or employee concerns.
• Collaborate with Retail, HR, and other support teams to communicate needs and performance.

Skills

Retail leadership

Coaching

Communication

Organizational skills

Problem solving

Team collaboration

Customer service

POS proficiency

Technology literacy

Tools

POS systems

Microsoft Office

Handheld devices

Laptops

Job description

Assistant Store Manager - Johnson Creek, WI

Where passion meets premium – join our retail team!

As our Assistant Store Manager, you will partner with the Store Manager to drive sales, develop the store team, deliver exceptional customer experiences, and support daily operations. You will lead by example on the sales floor, coach employees to achieve individual and store goals, and help maintain a positive and accountable team culture. In the Store Manager’s absence, you will provide leadership and oversee store operations while ensuring Le Creuset’s service, visual, and operational standards are consistently upheld.

Drive Business Results: Partner with the Store Manager to execute strategies that achieve sales, KPI, productivity, and profitability goals while leading by example on the sales floor.

Lead and Develop the Team: Support recruiting, onboarding, training, coaching, and recognition efforts to build an engaged, knowledgeable, and accountable team.

Deliver an Exceptional Customer Experience: Model personalized service and expert product guidance while coaching the team to consistently deliver a joyful, premium Le Creuset brand experience.

Support Store Operations: Assist with scheduling, cash management, inventory accuracy, visual merchandising, loss prevention, safety, and compliance with company policies and procedures.

Provide Store Leadership: Oversee daily priorities and store operations when the Store Manager is unavailable, address customer and employee concerns, and upscale issues when appropriate.

Build Strong Partnerships: Communicate business needs and store performance to the Store Manager while collaborating with Retail, Human Resources, and other support teams.

The Perfect Blend:
What We’re Looking For

Previous retail sales and leadership experience, preferably in a specialty retail or customer-focused environment

Experience coaching employees, supporting performance, and contributing to the achievement of sales and KPI goals

Strong communication, organization, decision-making, and problem-solving skills

A collaborative, hands-on leadership style and a desire to continue developing professionally

Proficiency with point-of-sale systems, Microsoft Office, and handheld or laptop devices

Flexibility to work a varied schedule based on business needs, including days, evenings, weekends, and holidays

Ability to remain active on the sales floor for extended periods, climb ladders, and lift or carry up to 25 pounds, with or without reasonable accommodation

A genuine passion for delivering exceptional customer experiences and representing the Le Creuset brand

Why Join Our Table?

At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork.

Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

Diversity and Inclusion Statement

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.