Retail Assistant Store Manager

The ODP Corporation; Greensboro (NC); On-site; Full time

Job summary

An established industry player is seeking a Retail Assistant Store Manager to drive sales and foster a customer-centric environment. This role is pivotal in enhancing service quality and operational efficiency while developing a high-performing team. The ideal candidate will exhibit strong leadership skills, a passion for sales, and the ability to create memorable customer experiences. Join a dynamic team that values commitment, creativity, and collaboration, and take your career to the next level in a supportive and growth-oriented workplace.

Benefits

401(k) Plan

Competitive Salaries

Career Growth Opportunities

Incentive Program

Qualifications

• 1-3 years experience in retail or customer-facing roles.
• Ability to lead, coach, and develop a high-performing team.

Responsibilities

• Drive sales and customer satisfaction through exceptional service.
• Lead and train store associates to enhance performance.
• Ensure operational efficiency and adherence to standards.

Skills

Sales Excellence

Customer Service

Leadership

Problem Solving

Communication Skills

Operational Efficiency

Coaching

Time Management

Adaptability

Team Collaboration

Education

High School Diploma

Bachelor's Degree (Preferred)

Business or Marketing Background

Tools

Basic Computer Skills

Job description

The Retail Assistant Store Manager at Office Depot, Inc. plays a pivotal role in driving total sales and service growth within our stores. Additionally, your enthusiasm and expertise will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Assistant Manager will help lead a customer-centric environment, engage with the local community, all while fostering a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. The Retail Assistant Store Manager will be a “Key Carrier” and considered a leader on duty. All Retail Assistant Store Managers must be able to work a flexible schedule that aligns with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays. In addition, Full-Time Assistant Manager positions must be able to perform External Key Carrier responsibilities which include but are not limited to opening and closing responsibilities.

We believe that the Assistant Store Manager role is essential in driving our store's success through inspiring sales brilliance and exceptional service. The ideal Assistant Manager should be passionate about sales, delivering exceptional service, driving operational excellence, and developing a high-performing team.

The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.

Primary Responsibilities:

• Sales and Service Excellence:
  • Partner with the management team to drive memorable customer experiences and client satisfaction.
  • Ensure the execution of Office Depot, Inc. selling techniques and sales training across the store.
  • Foster a sales-focused environment through assisting with the training and development of associates.
  • Act as a role model for delivering exceptional customer service and product expertise.
• Operational Efficiency:
  • Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
  • Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
  • Assist the General Manager in providing guidance and effective coaching to associates for improved performance.
  • Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Leadership and Team Development:
  • Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
  • Facilitate training sessions on the business model and the holistic service offering for clients/customers.
  • Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
  • Regularly exercise independent judgment when providing input to the General Manager on assessing store associates' performance, certification(s), and competencies.
  • Other responsibilities as deemed necessary.
• External Key Carrier Responsibilities:
  • Maintain the safety and security of the building and associates during the absence of other managers.
  • Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
  • As a leader in the store, ensure regular loss prevention compliance.
  • Fulfill responsibilities associated with External Key Carrier designation.

Education and Experience:

• High School diploma or equivalent, Bachelor's preferred.
• Business, Marketing, Retail, or related fields.
• Minimum 1-3 years of experience in related field.
• Retail, sales, customer-facing, and/or supervisory experience preferred.
• Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
• Experience with Logistics and Freight.
• Advanced selling skills.
• Must be able to effectively lead and coach others in a professional environment.
• Coaches / Motivates, Conflict Management, Problem Solving.
• Drives for Results, Directing Others, Decision Quality, Business Acumen, Collaboration / Team Spirit, Accountability, Time Management.
• Possess excellent verbal and written communication skills.
• Must be able to plan, prioritize and execute detailed instructions in a timely and efficient manner.
• Demonstrated leadership capabilities, with the ability to work independently, as well as with others.
• Must be adaptable to a changing environment and focused on driving results.
• Client focused, positive and engaging, action-oriented, demonstrates a passion for the brand, products, services, and solutions.

About The ODP Corporation: The ODP Corporation (NASDAQ: ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties, and skills required of associates so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule: The salary range for this role is $14.44/hour to $24.55/hour; however, all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation, or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.