Retail Assistant Store Manager

Lovisa; Franklin (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking retail company as an Assistant Store Manager, where you will lead a dynamic team and create exceptional customer experiences. In this role, you will support the Store Manager in training and developing associates, drive sales through effective leadership, and ensure operational excellence. Your passion for retail and fashion will shine as you foster a welcoming shopping environment. This position offers a unique opportunity to make a significant impact in a fast-paced, vibrant atmosphere. If you are ready to embrace challenges and inspire others, this role is perfect for you.

Qualifications

• 2+ years of retail management experience required.
• Strong leadership and communication skills are essential.

Responsibilities

• Support training and development of store associates.
• Drive sales performance and manage inventory control.

Skills

Problem-solving

Interpersonal skills

Communication skills

Leadership capabilities

Passion for retail and fashion

Ability to work in a fast-paced environment

Tools

Zendesk

Job description

POSITION PURPOSE AND EXPECTATION:

Assistant Store Manager Position Summary: We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.

Key Responsibilities:

Leadership & Team Development

1. Support Store Manager in training, coaching, and developing store associates
2. Foster effective communication across all team members
3. Lead by example in providing outstanding customer service
4. Assist in recruiting, hiring, and onboarding new team members

Sales & Operations

1. Drive sales performance through team motivation and leadership
2. Execute operational procedures including opening/closing protocols
3. Manage inventory control and stockroom organization
4. Oversee accurate processing of shipments and merchandise flow
5. Monitor and maintain shrink prevention measures
6. Ensure store meets visual merchandising standards

Customer Experience

1. Create an engaging shopping environment
2. Resolve customer concerns professionally and efficiently
3. Maintain store appearance and cleanliness
4. Lead team in delivering personalized service

Administrative Duties

1. Support payroll management and scheduling
2. Maintain accurate financial records and reports
3. Ensure compliance with company policies and procedures
4. Assist with loss prevention initiatives

Required Qualifications:

1. 2+ years retail management experience
2. Strong problem-solving and decision-making abilities
3. Excellent interpersonal and communication skills
4. Demonstrated leadership capabilities
5. Passion for retail and fashion
6. Ability to work in a fast-paced environment
7. Flexible availability including evenings, weekends, and holidays
8. Physical ability to perform tasks like standing, lifting, and moving merchandise
9. Embody company values and culture
10. Maintain professional appearance and attitude
11. Act as a brand ambassador both in-store and in the community
12. Stay current with fashion trends and product knowledge

KEY MEASURES AND ACCOUNTABILITIES

Key Performance Indicator	Benchmark
Cash Variance Reporting	Weekly on Fridays
Variance investigations	Any variance above $50.00
Zendesk ticket response	Within 48 hours
Sales reconciliations	Day 3 of EOM week
Monthly Turnover reporting	By 7th of each month
Balance Sheet reconciliations	Day 10 of EOM week

Other duties and special projects within skill and competency level as required.

Dress Code:

In presenting an image that reflects our brands professionalism, the Support Team will present as follows:

- Professional smart casual; business as appropriate. Always dress up, don't dress down.

- Please Refer to Style Guide