Retail Assistant Store Manager

Nestlé Nespresso SA; Bellevue (WA); On-site; USD 70,000 - 75,000; Full time

Job summary

Join a leading company as a Boutique Assistant Manager, where you’ll drive store performance and develop a strong team culture in a dynamic retail environment. You'll lead operations and create memorable coffee experiences for customers, supported by a comprehensive rewards package including free products and health benefits.

Benefits

FREE Nespresso machine and coffee product allowance

401k with Company match

Educational reimbursement

Health and mental wellness programs

Employee recognition program

Discounts at over 2,000 companies

Qualifications

• 3+ years of extensive professional experience in retail required.
• 2+ years supervisory experience in management and development of staff required.
• Real passion for coffee and sustainability.

Responsibilities

• Lead store operations and promote a safety culture.
• Drive sales and service performance through coaching.
• Engage with customers and educate them on coffee needs.

Skills

Customer Focus

Team Leadership

Safety Awareness

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Job description

As the Boutique Assistant Manager, you will have an exciting opportunity to develop your personal and professional skills as you lead store operations, implement new and creative strategies to ensure sales and profitable performance.

Our culture empowers us to provide quality coffee, experienced focused customer service, and growth opportunities. Join our team as we cultivate coffee as an art to grow the best in each of us!

Nespresso offers Retail employees, performance-based incentives, and a total rewards package, which includes a FREE Nespresso machine and coffee product allowance, a 401k with Company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program and discounts at over 2,000 companies and much more! (Incentives and/or benefit packages may vary depending on the position)

The approximate pay for this position is $73,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Responsibilities:

•Care about safety. Promote a safety conscious culture. Safe, healthy employees and customers are our number one priority.

•Lead by example. Drive winning team sales and service performance through daily coaching and training. You will demonstrate a strong business insight and understanding of how to affect sales through behaviors on the floor.

•Team development. Collaborate with the Store Manager to champion the ongoing professional development and growth of the store team while creating an inspiring culture for learning.

•Operations excellence. Be adaptable to evolving priorities. Ensure all operations, inventory, procedures and company processes are being implemented and followed. Continuously improve ways of working to eliminate waste and create efficiencies to keep the boutique running smoothly.

•Be an engaged coffee expert. You bring the passion, we provide the training, and you share it with the customer. Welcome, advise and guide clientele to identify coffee needs. The retail landscape has changed with more customers preferring to shop online. However, the store is where we meet many of our customers for the first time.

•Create coffee moments - share your knowledge, our coffee, and our sustainability practices with customers.

•Connect with community. Think entrepreneurially to creatively plan events to engage new customers, strengthen relationships and build brand recognition.

•Contribute to the overall success of the store. Whether we need help cleaning, organizing stock or need a new innovative way to do things.

•Be an enthusiastic ambassador for the Nespresso brand and respond to customer concerns or issues.

Requirements and Skills:

•High School Diploma or GED required, Bachelor’s degree preferred

•3+ years of extensive professional experience in retail, required

•2+ years supervisory experience in people management, motivation and development of direct reports, required

•Experience in project management processes, customer complaint and change management

•A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture

•Ability and willingness to work flexible hours including but not limited to opening and closing shifts, Saturday or Sunday shifts, and holidays.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

• Industries

  Retail

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

Disability insurance

Paid paternity leave

Paid maternity leave

Child care support

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