Retail Assistant Site Leader - Owosso

Tommy Car Wash Systems; Owosso, Northern (MI, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401k match

Paid time off

Tuition assistance

Life insurance

Job summary

Tommy’s Express is seeking a Retail Assistant Site Leader to oversee daily car wash operations and guest experiences, under the direction of the general manager. The role requires managing labor, safety, and quality standards while ensuring high guest satisfaction and adherence to franchise guidelines.

You will train and mentor staff, handle complaints professionally, monitor performance metrics, and support continuous improvement across all aspects of the site.

Qualifications

• 2+ years of assistant managerial experience.
• Proven guest service experience in a fast-paced environment.
• Exceptional verbal and written communication skills.
• Ability to problem solve and multitask in a dynamic setting.
• High school diploma or GED required.

Responsibilities

• Oversee all aspects of the site, ensuring guest satisfaction and smooth operations.
• Plan and manage staff schedule up to three weeks in advance to meet labor budgets.
• Maintain safe, clean, and well‑maintained service areas and facilities.
• Investigate guest complaints and ensure top-notch guest service across operations.
• Perform POS and computer-related system tasks and reporting.
• Open, mid, and closing shifts on a rotating weekly basis.
• Retain and develop guest relations and manage team performance.

Skills

Assistant Managerial Experience

Guest service experience

Verbal communication skills

Problem solving

Multi-tasking

Education

High School Diploma or GED

Job description

Retail Assistant Site Leader

Tommy’s is looking for an individual to exceed guest expectations while providing a friendly guest experience. The Assistant Site Manager will help with daily operations under the general manager and ensure all company standards are being followed.

What can Tommy's offer you?

• Base pay and eligibility for annual profit-sharing bonus
• Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
• 401k match and complimentary financial planning services
• Dependent care FSA with on-site Daycare Options
• Paid time off and paid holidays
• Opportunity for continued education and tuition assistance
• Valuable learning and development program
• Significant ability to grow internally for motivated and strong performing team members
• Fun, energetic, family-oriented work culture with an emphasis on team member morale
• Growing nationwide brand / presence

Position Responsibilities:

• Oversee all aspects of the site including but not limited to:
• Accurately track and handle invoices for payment and record invoices in the Management App.
• Ensure that the work schedule is properly made (for 3 weeks in advance) and appropriate for projected sales, to ensure that you are meeting your labor budget.
• Ensure a safe, secure, clean, and well-maintained business operation
• Investigate and handle all guest-related complaints, issues, and ensure top-notch guest service in all operations.
• Perform all POS and computer related systems tasks
• Able to manage opening, mid, and closing shifts on a weekly basis
• Retain and create new guest relations
• Maintain unit, grounds, and car wash
• Must be proficient in all opening and closing tasks.
• Update inventory and reports as needed
• Communicate effectively all necessary business operations with leadership
• Enforce cleaning and thorough hourly inspections
• Properly assign team members in positions to provide efficient operation and quality service
• Guest damage/ incident claims: handle guests in a positive manner, collect data, assist with the completion of a claim, ordering parts, calling guests, etc.
• Drive for Top Level KPI’s within the franchise community
• Ensure site follows Franchise standard of Tommy’s Express operations
• Assist in ordering parts for the wash
• Oversee wash cleaning and bring attention to any required maintenance, enforcing completion of the Wash Cleaning List
• Team Member Relations:
  • Following responsibilities
  • Manage team of direct reports and developing relationships
  • Following checklists
  • Providing team accountability
• Any additional tasks that pertain to benefiting the company and taking care of the guests
• Be an Ambassador for our Unlimited Club
• Professionally interview and hire the best qualified candidates based on the role responsibilities and federal labor guidelines
• Keep team members on task with clear, written, and measurable goals
• Properly handle disciplinary and human resources issues.
• Conduct team member performance evaluations and disciplinary actions:
  • Create and deliver corrective actions with assistance from HR.
  • Assist in mid-year and end of year reviews
• Review and approve timecards
• Perform all POS and computer related systems tasks
• Other duties as assigned; duties and responsibilities may change at any time with or without notice.

Training Responsibilities:

• Train and onboard new team members on all team member positions, utilizing Tommy’s U training tools and systems and verifying completion of all assigned training
• Ensure team members are knowledgeable on situational awareness and up to date safety procedures
• Implement and enforce policies, procedures, and the employee handbook to all team members
• Develop Future Leaders on the following items:
  • How to run a shift
  • How to make a schedule
  • How to handle and warranty request report
  • How to handle issues with team members and complete proper documentation
  • How to complete and manage the hourly position board

Position Qualifications & Candidate Attributes:

• 2 Years Assistant Managerial Experience
• Proven Experience in a successful guest service role
• Exceptional verbal and communication skills
• Must be able to problem solve and multi-task
• High School Diploma or GED

Work Environment and Physical Demands

This job operates in a retail car wash environment. Operating hours are Monday through Sunday from 7:00am - 9:00pm but may operate outside of standard hours due to maintenance and events. This role routinelyoperates in all areas of the car wash facility, including both indoor and outdoor work, with potential travel to assist other TXO locations.

To successfully perform the essential functions of this job, team member must be able to:

• Work and commute in all weather conditions
• Able to effectively communicate, listen, detect, converse with, discern, convey, express oneself and exchange information
• Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers
• Work in a fast-paced environment where they will often be multitasking
• Move about inside the office to access standard office equipment
• Constantly operate a computer and other office productivity machinery such as keyboard, copy machine and printer
• Remain in a stationary position 50%+ of the time, alternating between sitting and standing
• Drive between company locations and/or vendors or suppliers as needed while on job
• Frequently stand and move about inside fast-paced car wash environment
• Work with heavy and technical equipment, lift 50 - 70 lbs, go up heights on ladder
• Tolerate vibrating tools and louder than normal work environment at times
• Frequently stand and walk for the majority of each shift
• Ability to lift and maneuver up to 50 pounds

Overview of Tommy Enterprises Companies:

Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.