Retail Assistant - Seasonal

Bon Bon Bon; Birmingham (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Bon Bon Bon is hiring a Retail Assistant (Shopkeeper) in Michigan for a part-time schedule, requiring a mix of weekday and weekend availability to meet in-store demand. You will greet customers, deliver on-brand service, maintain inventory and shop presentation, and use the POS system to process orders while upholding company standards.

Ideal candidates have 1+ year of customer service experience, strong communication, and the ability to lift up to 50 pounds; a positive, proactive attitude is

Qualifications

• 1+ years of customer service experience.
• Ability to interact with the public while maintaining brand standards.
• Strong organizational and communication skills.
• Ability to work independently and efficiently.
• Capable of lifting up to 50 pounds.

Responsibilities

• Represent company values during customer interactions and with the community.
• Greet customers and deliver on-brand service.
• Maintain inventory and shop organization of Bons, Novelties, and packaging.
• Provide informed, personal service to guests and escalate when needed.
• Use reporting tools and POS system accurately.
• Keep shop clean, organized, and merchandised; complete opening/closing duties.
• Minimize waste of products and packaging.
• Collaborate with the team to uphold quality standards and learn about products.

Skills

Customer service

Public interaction

Organizational skills

Communication skills

Independent work

Physical stamina

Reading comprehension

Critical thinking

Service orientation

Judgment

Relationship building

Tools

POS system

Job description

Time:Part Time, mix of weekday & weekend availability required

The primary responsibility of the Retail Assistant aka Shopkeeper position is to fulfill orders at an extraordinary level of service, ensuring every customer interaction feels special and memorable for our guests. Essentially, our Shopkeepers are the folks who work in our retail shops! They sling Bons, chat with customers, keep things looking "Bon," answer common customer questions, swap lunch recs with regulars, and more.

The Shopkeepers of each Bon Bon Bon location will be expected to perform and be assessed based upon the following: job responsibilities (49%) and their demonstration of our core values (51%).

Core Responsibilities & Expectations

The standard of Bon Bon Bon for all team members is to be able to develop, implement and execute all areas of their responsibility with innovation and enthusiasm.

• Represent company values at all times while interacting with fellow team members of Bon BonBon as well as the community around us (customers, vendors, neighboring businesses, delivery drivers, etc.)
• Greet customers and deliver an exceptional, on-brand customer service experience with each interaction
• Accurately maintain inventory and organization of all items within the shop such as Bons, Novelties, Swag, packaging materials, etc.
• Deliver exceptional, informed, personal customer service to every guest of and within our organization to create customers for life.Monitor and maintain quality as the last stop before our product enters the hands of our customers.
• Answer shop inquiries and accurately communicate information with customers in a way that aligns with company standards: redirect to necessary team members as needed and leave clear messages for teammates.
• Accurate, honest, and effective use of reporting tools and Point of Sale system.
• Ensure shop organization and retail merchandising standards are maintained: keep orders organized and neatly displayed, maintain all shop decor.
• Perform all assigned daily, weekly, and monthly tasks at a high level: keep the retail space clean and organized, maintain the space by utilizing daily checklists and monthly deep clean checklists, package every order with passion and pride in accordance with company standards, and complete tasks assigned to you (opening and closing lists, weekly tasks, training support, etc.)
• Minimize waste of Bons and packaging.
• Maintain and work with the rest of the Bon Bon Bon team to continually improve product quality standards and quality control. Be eager to continue learning about products and experiences, sharing ideas through the proper platforms.
• Feel empowered to resolve customer dissatisfaction in the moment, and/or escalate to a Manager as needed to change a negative customer experience into a positive, memorable one.

Desired Skills & Position Requirements

• Required: 1+ years of customer service experience
• Required: Ability to work directly with the public, providing excellent customer service at all times, including handling/remedying any concerns of the customer
• Required: Strong organizational and effective communication skills
• Required: Ability to work effectively, efficiently, and independently
• Required: Must be able to lift and carry items up to 50 pounds
• Preferred: Basic understanding of chocolate
• Preferred: Basic understanding of food safety
• Reading Comprehension - Must be able to understand written sentences and paragraphs in English in work related documents
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Service Orientation - Actively looking for ways to help people
• Judgment - Able to show a proven track record for making good judgment calls in times of high pressure
• Strong ability to maintain and develop relationships such as those with annually held events and developing opportunities out of new connections, etc.

Performance Metrics

• Retail sales
• Timeliness/Punctuality
• Spend elongated times standing
• Spend time reaching, bending, or twisting the body
• Spend time using your hands to package goods using various equipment
• Spend time making repetitive motions
• Lifting and moving objects up to 50lbs
• Conditions
  • Work can be physically demanding at times, including cleaning, stocking, organizing, and shifting of materials around the shop
  • Utilize cleaning chemicals and supplies to clean, sanitize and organize the shop on a daily

Bon Bon Bon provides equal employment opportunities to all employees and applicants for employment andprohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, nationalorigin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, orany other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.