Retail Assistant Manager - PT/FT

Goodwill - Redwood Empire; Petaluma (CA); On-site; USD 26,000 - 37,000; Part time

Job summary

Goodwill - Redwood Empire in Petaluma, CA is seeking a Retail Assistant Manager (part-time/full-time) to lead in-store operations, supervise staff and volunteers, and support the Store Manager in daily duties across the donated goods retail department.

The role emphasizes training, safety, inventory standards, customer service, and policy adherence with growth opportunities toward Store Manager.

Qualifications

• Minimum of two years’ supervisory/management experience.
• High School diploma or equivalent.
• Valid CA Class C Driver’s License and access to a vehicle.
• Ability to supervise and train employees, clients, or volunteers with regular feedback.
• Strong communication and math skills.

Responsibilities

• Oversee daily operations in coordination with the Store Manager.
• Train staff and volunteers; supervise and provide feedback.
• Maintain inventory quality standards and department standards.
• Assist with store budget and financial objectives as directed.
• Ensure safety, cleanliness, and professional conduct in the store.

Skills

Supervisory experience

Good math skills

Clear communication

Supervise/train staff

Organized and independent

Bilingual English/Spanish

Education

High School diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Retail Assistant Manager - PT/FT (McDowell RTC)

POSITION TITLE: Retail Assistant Manager
STATUS: Non-Exempt
DEPARTMENT: Donated Goods Retail (DGR)
REPORTS TO: Retail Store Manager
SAFETY SENSITIVE: HIGH – Position is subject to pre-employment physical and, drug & alcohol screening
The starting wage for this position is $23.00 per hour.

CHARACTERISTICS OF THE JOB: The Assistant Store Manager (ASM) will play a key role by significantly contributing to
the leadership and operational success of the store. In coordination with the Store
Manager, the Assistant Store Manager will help oversee all daily operations, drive
performance goals, and support training and supervision of staff and volunteers while
creating a positive image of GIRE in the community. The ASM serves as the Manager
on duty in the absence of the Store Manager. The specific distribution of time and
priorities may vary based on store location.

PROVIDES SUPERVISION TO: The Assistant Store Manager provides direct supervision of Store Leads, Retail Associates, clients, and volunteers assigned to the location, in alignment with GIRE management principles.

ESSENTIAL FUNCTIONS

• Adhere to and champion the 1-Touch process to maximize efficiency, safety, production, and sales goals.
• Maintain inventory quality standards; set standards for each department.
• Support the store budget and financial objectives under the direction of the Store Manager.
• Train employees and clients in proper work habits, job responsibilities, and policies/procedures.
• Complete and submit accurate and timely employee and client payroll records.

• Effectively resolve issues with DGR team members, clients, and donors, and to hold accountability with timely feedback that includes formal documentation up to and including recommendations for terminations.

• Identify and communicate recommendations to Store Manager opportunities to improve store operations, performance, and outcomes.

• Manage the store in accordance with high professional work ethics and integrity as well as Goodwill policies and procedures.
• Perform frequent bank deposits and change runs in support of business needs, as assigned.
• Ensure the condition of facility and grounds are neat, clean, and safe.
• Promptly report and communicate safety concerns, including needed repairs or replacements to the Store Manager.
• Follow and enforce safety procedures at all times to provide a safe work environment.

ANCILLARY FUNCTIONS:

• Back up any position in the store as needed to accomplish goals.
• Exhibit positive leadership resulting in a positive work atmosphere for customers, clients, participants, co-workers, and management.
• Respond to facility needs outside regular business hours (e.g., alarm calls, emergencies, etc.).
• Provide support and management to other GIRE Retail Store locations, as assigned.
• Attend management meetings, as assigned.
• Perform other job-related duties as assigned by Management.

QUALIFICATIONS:

• Minimum of two years’ experience in an increasingly responsible supervisory/management position.
• High School diploma, or equivalent.
• Good math skills.
• Experience supervising or training employees, clients, or volunteers, including delivering instructions and providing regular feedback.
• Ability to handle and resolve customer inquiries and complaints tactfully and professionally.
• Able to positively influence and motivate assigned staff through clear communication and management.
• Computer skills in Word, Excel and Outlook at a beginning to intermediate level.
• Organized and able to work independently.
• Good communication skills, both in writing, and orally.
• Valid CA Class C Driver’s License and proof of personal auto insurance.
• Must have access to a reliable passenger vehicle that supports completion of essential and ancillary functions of the position.
• Must have access to a phone to receive emergency and coverage calls.

DESIRED TRAITS AND COMPETENCIES

• Respect of others.
• Ability to perform effectively and cooperatively as part of a team.
• Excellent interpersonal skills and the ability to interact effectively with adiverse population.
• Excellent attention to detail.
• Prior experience in a donated goods environment.
• Bilingual, English and Spanish preferred.

WORK ENVIRONMENT: Exposure to constant low-level noise. Temperate climate with both indoor and outdoor exposures. Varies walking surfaces - to include tile, carpet, linoleum, concrete, or asphalt. Overhead and natural lighting. High level of interaction with the general public. May be exposed to moderate levels of dust.

PHYSICAL REQUIREMENTS: Continuous bending, stooping, stretching, walking with mobility throughout the store. Continuous simple grasping. Frequent to continuous fine finger movement to operate cash register and computer. Ability to lift up to 50 pounds. Continuous speech and visual skills required. Occasional vehicle travel.

PROMOTIONAL & DEVELOPMENTAL OPPORTUNITIES: Position may be promotable to Store Manager with demonstrated mastery of skills, relevant trainings including supervision, administrative tasks, and understanding business needs, goals, and objectives. All promotions are based on business needs.

Department: Retail Stores
This is a management position
This is a flexible pt to ft position