Retail Assistant Manager - Patagonia

Palisades Tahoe; Olympic Valley (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Free skiing + riding privileges

Healthcare options

Discounts on gear and apparel

401(k) plan with company match

Free lift tickets/discounted tickets

Food & Beverage discounts

Employee Assistance Program

Job summary

Palisades Tahoe is seeking a retail supervisor to assist in leading a team of 10-20 Sales Associates and oversee daily operations with a focus on customer satisfaction and financial performance.

Applicants must be at least 18 years old. The role includes scheduling, training, and enforcing policies, with opportunities for discounts and ski benefits as part of the benefits package.

Qualifications

• Written and verbal communication skills required.
• Strong organizational and problem-solving abilities.
• Ability to lead a team and develop staff.

Responsibilities

• Assist in managing a team of 10-20 employees including interviewing, hiring, training, and directing work.
• Ensure compliance with Federal and California Labor laws throughout payroll processes.
• Enforce safety standards per company policies.
• Motivate Sales Associates to meet monthly sales goals.
• Implement selling and product training techniques to achieve sales objectives.
• Maintain merchandise presentation and in-store knowledge.

Skills

Communication

Organizational skills

Team leadership

MS Office

Problem-solving

Education

High School Diploma or GED

Three years related experience

Two years supervisory experience

Tools

MS Office (Word, Excel, Outlook, Access)

Job description

Palisades Tahoe

We share the spirit of these legendary mountains with the world.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Year Round

Job Summary

Assist with the leadership and daily operations of Patagonia, while focusing on customer satisfaction and financial performance. Helps oversee and direct work of Sales Associates.

Applicants must be at least 18 years of age.

Hourly

The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base hourly pay range: $20.50 - $28.69 per hour

A Great Job And Benefits To Match

• Free skiing + riding privileges to 16 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Healthcare options for both Seasonal & Year-Round employees
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free lift tickets, plus 50% off lift tickets
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine
• 30% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
• Employee Assistance Program (EAP)

Essential Job Responsibilities/Duties/Tasks

• Assist in managing a team of 10-20 employees. Assist in supervisory responsibilities such as interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Comply with Federal and California Labor law in all phases of the payroll and employment process; from hiring through termination, as well as all Company policies & procedures.
• Enforce safety standards in accordance with company policies and procedures.
• Motivate and lead Sales Associates to achieve and succeed monthly sales goals
• Implement selling and product training techniques for all Sales Associates in order to achieve sales objectives. Implement contests or sales incentives on a monthly basis and recognize top performers.
• Develop staff in maintaining merchandise presentation of sales floor, in-store product knowledge
• Write and monitor weekly schedules for all Sales Associates based on labor payroll projections. Approve and oversee accuracy in weekly time keeping logs, submit all paperwork in a timely fashion
• Implement weekly tasks and work assignments for each Sales Associates based on inventories, shipment, product displays, customer orders, back stock, and paperwork
• Understand product mix and best-selling item reports. Communicate results with Retail Store Manager on a weekly basis
• Communication on all out-of-stock items to be discussed with Retail Operations Manager, Buyer, Distribution Manager, and Director of Retail in a timely manner.
• Hold staff responsible to the highest standards in professional appearance and grooming, parking policy, operational procedures, phone etiquette and use of company equipment

Competencies and Job Requirements

• Able to communicate effectively in writing and verbally across all levels of the organization.
• Excellent organizational and problem-solving skills with the ability to handle multiple tasks.
• Able to establish and maintain effective working relationships and interact with others
• Working knowledge of computers including MS Office (Word, Excel, Outlook, Access)
• Proven leadership abilities working in a team environment, ability to develop people.
• Self-motivated, guest oriented, works well under pressure
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Able to write routine reports and correspondence.
• Knowledge of trends in the industry and adapting to our customer base.
• Flexibility to work hours determined by business levels and needs of retail outlets, under the direction of the Retail Operations Manager. This may include holidays, weekends, and early morning or late evening work.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 80% or more of a normal 8-hour work shift. Must be capable of occasionally carrying, lifting, pushing or pulling up to 25lbs. Must be capable of occasionally squatting, bending, kneeling, reaching, and balancing, able to climb ladders and shovel snow. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions

Indoor/Outdoor: While performing the duties of this job, the employee will frequently be exposed to outside weather conditions. The employee will frequently be exposed to extreme cold, wetness and/or humidity, and occasionally blizzards and extreme storm conditions.

Hazardous Materials/Noise: The noise level in the workplace is usually moderate.

Equipment Used in Job: None

Education and Experience

• High School Diploma or GED
• Three years related experience and/or training; or equivalent combination of education and experience
• Two years supervisory experience

Preferred

• Bachelor's Degree
• Experience in ski industry

For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.