Retail Assistant Manager - Palos Heights, IL - United Wireless, a T-Mobile AR

United Wireless; Palos Heights (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Retail Assistant Manager to lead a dynamic team in Palos Heights, IL. This role emphasizes fostering a customer-first culture and supporting sales representatives in achieving their goals. The ideal candidate will be passionate about driving customer loyalty and ensuring a seamless in-store experience. Join a fast-growing wireless retailer that values teamwork, growth, and innovation. With a commitment to inclusivity and employee development, this position offers an exciting opportunity to thrive in a supportive environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Disability Coverage

Qualifications

• 1-2 years of customer service and sales experience preferred.
• Ability to stand for long periods and perform physical tasks.

Responsibilities

• Coach Sales Representatives to enhance customer interactions.
• Monitor performance indicators and manage expenses.

Skills

Customer Service

Sales Experience

Team Leadership

Education

High School Diploma or GED

Job description

Retail Assistant Manager - Palos Heights, IL - United Wireless, a T-Mobile AR

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Job Overview

As a Retail Associate Manager, you will work closely with the Store Manager to lead and develop the store team, drive the company's mission to earn customer loyalty, and support Sales Representatives in achieving success. Your role focuses on fostering a strong customer-first culture by instilling our core values in every team member. You'll ensure that each customer's experience is seamless, confident, and solutions-oriented.

Key Responsibilities

• Coach Sales Representatives to improve customer interactions and performance, managing customer wait times for a smooth in-store experience.
• Stay informed on products, services, and leadership practices to guide the team effectively.
• Support store maintenance, visual merchandising, and retail procedures, ensuring efficient use of store systems and communications.
• Drive financial results by monitoring performance indicators, controlling expenses, and managing discounts, all while upholding United Wireless policies and procedures.

Requirements

• Applicants must be at least 18 years old, authorized to work in the United States, and have a high school diploma, GED, or equivalent.
• Reliable transportation and a flexible schedule are required.
• Candidates should have 1-2 years of customer service and/or sales experience, preferably in retail.
• The ability to stand for long periods and perform physical tasks as needed is necessary.
• We are committed to fostering an inclusive workplace; reasonable accommodations are available for individuals with disabilities.

Benefits (for Full-time Employees)

We offer health, dental, vision, and life insurance, along with long-term and short-term disability coverage, and paid time off to support work-life balance.

About United Wireless

Headquartered in Farmington Hills, Michigan, established in 2007, with over 125 locations across 13 states, United Wireless is one of the fastest-growing wireless retailers. We are committed to excellence, opportunity, and a culture that feels like home. Our core value, #BeTheBestU, encourages team members to reach their full potential. We foster an inclusive environment where everyone can grow and succeed. Join us if you value teamwork, growth, and innovation!

Salary: $15.50 - $17 per hour