Retail Assistant Manager: Lead Store Ops & Service

R301US Hibbett Retail, Inc.; Hazlehurst (MS); On-site; USD 17,000 - 19,000; Full time

Job summary

Hibbett Retail, Inc. Hazlehurst, MS is seeking an Assistant Manager to support the Store Manager in daily operations and customer-focused service. You will assist with selling, restocking, merchandising, ordering, and scheduling while supervising staff in the manager’s absence.

The role emphasizes excellent customer service, knowledge of store departments, and adherence to company policies. Strong communication and leadership are essential.

Qualifications

• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and meet goals.
• Self-starter with initiative.
• Strong attention to detail and ability to multi-task.
• Team-player with a focus on customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling assets and establishing action plans to accomplish selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager to establish action plans for departmental and store responsibilities.
• Assist in personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments.
• Be aware of inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained and per manuals.
• Perform general administrative duties and be trained in Store Manager responsibilities.
• Deliver extraordinary customer service as per the customer service manual and assist customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Uphold all company policies and procedures as listed in manuals and memos.
• Protect assets and financial information by ensuring internal control procedures and reporting potential fraud risks.

Skills

Customer service

Interpersonal skills

Communication skills

Teamwork

Detail oriented

Leadership

Job description

Hibbett Retail, Inc. Hazlehurst, MS is seeking an Assistant Manager to support the Store Manager in daily operations and customer-focused service. You will assist with selling, restocking, merchandising, ordering, and scheduling while supervising staff in the manager’s absence.

The role emphasizes excellent customer service, knowledge of store departments, and adherence to company policies. Strong communication and leadership are essential.