Retail Assistant Manager: Lead Store Operations & Service

Hibbett; Oak Grove (KY); On-site; USD 15,000 - 21,000; Full time

Job summary

Hibbett Retail, Inc. in Oak Grove, KY is seeking an Assistant Manager to support Store Manager in daily operations. The role emphasizes strong customer service, merchandising, and supervising staff to maintain store standards.

The position requires 1–3 years of customer service experience in retail, with the ability to lead teams and adapt in a fast-paced environment. Reporting to the Store Manager, this hourly role focuses on assets, inventory, and achieving store goals.

Qualifications

• Experience in retail footwear and athletic apparel preferred.
• 1–3 years in customer service.
• Excellent interpersonal and communication skills.
• Able to work in a fast-paced environment.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Retail experience

Customer service

Communication skills

Team leadership

Fast-paced work

Detail oriented

Job description

Hibbett Retail, Inc. in Oak Grove, KY is seeking an Assistant Manager to support Store Manager in daily operations. The role emphasizes strong customer service, merchandising, and supervising staff to maintain store standards.

The position requires 1–3 years of customer service experience in retail, with the ability to lead teams and adapt in a fast-paced environment. Reporting to the Store Manager, this hourly role focuses on assets, inventory, and achieving store goals.