Retail Assistant Manager: Lead Service & Sales

Ace-Hardware; Hilo (HI); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

20% Employee Discount

401(k) with Employer Match

100% Company Paid Life Insurance

Vacation, Sick Leave, Personal Leave

Job summary

HouseMart, a family-owned operator of Ace Hardware stores in Hawaii, invites applications for a Store Supervisor role in Hilo. This position focuses on increasing sales and profits while coaching staff and maintaining excellent customer service.

The candidate will manage daily operations, monitor goals, train staff, control inventory, and ensure policy compliance. Requires bachelor’s degree or 3+ years supervisory experience, strong communication, and proficiency with MS Office.

Qualifications

• Bachelor’s Degree in Business Management or related field or at least 3 years of related experience.
• 2-3 years of retail and/or business supervisory experience preferred or a completion of a Manager Trainee Program.
• Working experience with MS Office, Google, internet and e-mail.
• Excellent verbal and written communication and organizational skills.

Responsibilities

• Assist Store Manager in monitoring daily goals and monthly sales achievements as compared to budgeted goals and past history to meet/exceed expectations.
• Embrace the Company’s vision, mission, goals, objectives and core values.
• Assist Store manager in planning and controlling financial matters within budgeted limits.
• Ensure that all company objectives, policies and procedures are adhered to within the store’s operation.
• Greets every customer within 10 feet, in a timely, friendly and courteous manner.
• Determines customers’ needs and offers an appropriate service, product and/or suggestion.
• Cultivates customers’ good will and encourages repeat business through suggestive selling.
• Recruit, train and develop staff to Company expectations.
• Foster, support, and maintain high morale by developing an effective teamwork concept among all employees.
• Assist in maintaining the perpetual inventory system and the annual preparation and taking of store physical inventory.
• Accurately perform related duties including but not limited to the role of Sales Associate, Cashier and other positions in store.
• Assists with store visit reports and audits.

Skills

Verbal communication

Written communication

Organizational skills

Retail supervision experience

Education

Bachelor’s Degree in Business Management or related field

3+ years of related experience may substitute

Tools

MS Office

Google Suite

Email & Internet

Job description

HouseMart, a family-owned operator of Ace Hardware stores in Hawaii, invites applications for a Store Supervisor role in Hilo. This position focuses on increasing sales and profits while coaching staff and maintaining excellent customer service.

The candidate will manage daily operations, monitor goals, train staff, control inventory, and ensure policy compliance. Requires bachelor’s degree or 3+ years supervisory experience, strong communication, and proficiency with MS Office.