Retail Assistant Manager - Joliet, IL - United Wireless, a T-Mobile AR

United Wireless; Joliet (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Retail Assistant Manager to lead a dynamic store team in Joliet, IL. This role focuses on fostering a customer-first culture while supporting Sales Representatives in achieving success. You'll be instrumental in ensuring a seamless in-store experience, guiding your team with effective coaching, and driving financial performance. Join a fast-growing wireless retailer that values excellence, opportunity, and a supportive culture, where you can thrive both personally and professionally.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-term Disability

Long-term Disability

Paid Time Off

Qualifications

• 1-2 years of customer service or sales experience, preferably in retail.
• Ability to stand for long periods and perform physical tasks as needed.

Responsibilities

• Coach Sales Representatives to enhance customer interactions.
• Support store maintenance and visual merchandising.
• Drive financial results by monitoring performance indicators.

Skills

Customer Service

Sales Experience

Coaching

Retail Management

Education

High School Diploma or GED

Job description

Retail Assistant Manager - Joliet, IL - United Wireless, a T-Mobile AR

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Job Overview

As a Retail Associate Manager, you will work closely with the Store Manager to lead and develop the store team, drive the company's mission to earn customer loyalty, and support Sales Representatives in achieving success. Your role focuses on fostering a strong customer-first culture by instilling our core values in every team member. You'll ensure that each customer's experience is seamless, confident, and solutions-oriented.

Key Responsibilities

• Coach Sales Representatives to improve customer interactions and performance, manage customer wait times, and ensure a smooth in-store experience.
• Stay informed on products, services, and leadership practices to guide the team effectively.
• Support store maintenance, visual merchandising, and retail procedures, ensuring efficient use of store systems and communication.
• Drive financial results by monitoring performance indicators, controlling expenses, and managing discounts, all while upholding United Wireless policies and procedures.

Requirements

• Applicants must be at least 18 years old, authorized to work in the United States, and have a high school diploma, GED, or equivalent.
• Reliable transportation and a flexible schedule are required.
• Candidates should have 1-2 years of customer service and/or sales experience, preferably in retail.
• The role requires the ability to stand for long periods and perform physical tasks as needed.
• We are committed to fostering an inclusive workplace; reasonable accommodations are available for individuals with disabilities.

Benefits (Full-time Employees)

We offer health, dental, vision, and life insurance, along with short-term and long-term disability coverage, and paid time off to support work-life balance.

About United Wireless

Headquartered in Farmington Hills, Michigan, established in 2007, with over 125 locations across 13 states, United Wireless is one of the fastest-growing wireless retailers in the nation. Our success is built on a commitment to excellence, opportunity, and a culture that feels like home. Our core value, #BeTheBestU, encourages our team to reach their full potential, both personally and professionally. We are an equal-opportunity employer fostering an inclusive culture where everyone can grow and succeed. Join us as we expand while maintaining our strong, supportive culture.

Salary: $15.50 - $17 per hour