Retail Assistant Manager I - FT - James Island

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); Charleston (SC); On-site; USD 35,000 - 45,000; Full time

Job summary

Goodwill Industries of Lower South Carolina (Palmetto Goodwill) is seeking an enthusiastic individual to assist in managing a retail store. This role involves providing exceptional customer service, training new associates, and maintaining the store's operations while ensuring compliance with safety and organizational standards.

The ideal candidate will demonstrate strong leadership skills, embrace diversity, and be committed to upholding the I-CARE values of Integrity, Collaboration, Attitude, Respect, and Excellence.

Qualifications

• Must have forklift and stacker certification.
• Experience in customer service and team leadership is essential.
• Willingness to participate in training and development.

Responsibilities

• Assist in managing retail store operations.
• Provide exceptional customer experiences to all customers.
• Train new team members and provide coaching as necessary.

Skills

Customer service

Team leadership

Forklift certification

First-aid certification

Coaching

Job description

Summary

Assists the Store/Facility Manager in managing and operating a retail store, donation processing center
and/or warehouse operations. Provides exceptional customer service through the efficient management
of store associates, donations, processing, stock rotation, inventory, and sales. Properly maintains the
appearance of the facility and merchandise to encourage shoppers in support of our mission related
services.

Essential Duties and Responsibilities

• Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Excellence. (I-CARE Values)


• Provides amazing customer experiences to all internal and external customers. (ACE Culture)


• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.


• Embraces an expectation of learning and growth. Enthusiastically participates in training and development.


• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included.


• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back, Sort)


• Maintains clean work environment.


• Obtains and maintains forklift and walk-behind stacker certification.


• Obtains and maintains first-aid / CPR / BBP certification.


• Trains team members as they are onboarded. Ensures that a positive example is set for all team members.


• Recognizes when team members need coaching and provides immediate coaching when applicable.


• Issue refunds and resolves customer concerns.


• Trains Retail Team Member IV in delivery of new Retail Team Member training.


• Demonstrates a mastery in production and customer service management through evaluation.


• Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department.


• Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.


• Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager; see Supervisory Responsibilities below.


• Performs all administrative and clerical duties including but not limited to completing opening/closing duties, making bank deposits, and securing the building at the direction of the Store Manager in accordance with established guidelines.


• Ensures compliance with established safety, security, sales, money handling (as applicable), and record keeping procedures and practices as outlined in the Standard Operating Procedures.


• Verifies that the quality and quantity of merchandise is adequate to obtain sales and production standards.


• Coordinates shipments and makes adjustments to merchandise categories and production schedules as needed.


• Coordinates transportation shipments and reporting on a daily basis.


• Ensures merchandise is priced in accordance with established standards for retail stores as applicable.


• Implements seasonal planograms, floor sets, store signage, and sales promotion activities for retail stores as applicable.


• Optimize floor space based on product flow to ensure efficient production.


• Assists Truck Drivers and other agency personnel in performance of their duties.


• Must be able to work flexible hours, available to open and/or close assigned retail location as required, make bank deposits, and secure building to ensure success of the operation.


• Must be able to respond to emergencies at any time as needed.


• Performs other job-related duties as assigned.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the agency's policies and procedures. Directly supervises the store management team, store associates, program participants, volunteers, and community service participants; performs work of subordinates as needed. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; maintaining a safe work environment; addressing complaints and resolving problems.