Retail Assistant Manager (Full-Time)

Socket.dev; Clinton (MS); On-site; USD 18,000 - 25,000; Full time

Job summary

Goodwill Industries of Mississippi, Inc. is seeking a Retail Assistant Manager to oversee daily store operations, work with the Sales Executive to optimize backroom processes, and train staff to deliver outstanding customer service.

This role reports to the Retail Store Manager and emphasizes accuracy in banking procedures, staff development, and safeguarding donated merchandise. The position is full-time, non-exempt, 40 hours per week, with benefits eligible.

Qualifications

• High School Diploma/GED preferred or at least one year of management experience in food services, manufacturing, production, or retail.
• National Retail Federation (NRF) Certification within one year of job acceptance.
• Strong communication skills and basic mathematical ability.

Responsibilities

• Oversee daily operations of the retail location as directed by the Retail Store Manager.
• Coordinate backroom processes to support cost-effective operations.
• Train and develop employees and clients; resolve customer issues to foster long-term relationships.
• Achieve sales quotas by maximizing store production and customer service.
• In the absence of the Retail Store Manager, manage all store activities to ensure customer satisfaction and security of donated merchandise.
• Handle cash register transactions and promote the Roundup program.
• Assist with payroll, scheduling, budgeting and disciplinary actions as needed.
• Maintain a clean, organized sales floor and backroom, and ensure compliance with policies and audit requirements.

Skills

Basic judgment

Effective communication

Advanced math

Education

High School Diploma/GED or 1 year management experience

Tools

Microsoft Office Suite

Job description

Retail Assistant Manager

Non-Exempt/Hourly, Full-Time 40 Hrs. Avg. Per Week, Benefits Eligible

Mission Statement:

Goodwill Industries of Mississippi, Inc.’s mission is to transform lives through lifelong learning and meaningful work. The expectation of this position is to achieve organizational, team and personal goals in alignment with our mission and services offered.

Position Summary:

• The Retail Assistant Manager is responsible for overseeing the daily operations of the retail Location as directed by the Retail Store Manager. Works closely with the Retail Sales Executive to coordinate and determine the most cost-effective backroom processes, and to gather thebest sales team possible. Serves as a positive role model by providing training and developing the skills of employees and clients. Addresses customer needs by immediately resolving conflict and inspiring long-term customer relationships.

Primary Duties:

• Achieve sales quota for store by maximizing production and sales from store operations.
• In the absence of the Retail Store Manager, knowledgeable and able to manage all store activities in a professional manner to ensure maximum customer satisfaction and to provide security and protection of donated merchandise.
• Supervise production functions including, but not limited to: receiving donations, issuing receipts, sorting, and selecting merchandise, pricing and marking items; performing these and other production functions personally, as determined by the VP Donated Goods Retail.
• Attend all loss prevention/safety meetings and promotes a safe environment for employees, clients, and customers. Responsible for learning the material, training subordinates, enforcing all policy, procedures, and audit requirements relative to the meetings.
• Ensure merchandise is placed on sales floor effectively and that customer service is provided. Maintain a pleasant and polite customer service experience.
• Ensure banking procedures are performed accurately.
• Handle cash register functions and transactions including sales, voids, correct pricing, and giving receipts to customers. Ensure all cashiers are promoting the Roundup Program by asking each customer that comes through checkout if they would like to donate.
• Assist in performing all necessary personnel functions as determined by company policies and procedures including record keeping, scheduling, payroll management, monthly budget, disciplinary functions, evaluations, and training.
• Responsible for performing and supervising housekeeping duties. These duties include but are not limited to cleaning and straightening of the sales floor and production areas by sweeping, mopping, washing and/or dusting as needed.
• Perform necessary record keeping and reporting of money, sales, and production in an accurate and timely manner. This includes, but not limited to, the correct operation and utilization of the Point-of-Sale (POS) equipment. All issues, problems or concerns with the POS system are reported immediately to the Retail Sales Executive.
• Enforce and effectively communicate company policies and procedures to all employees.
• Maintain a high level of confidentiality.
• Perform all other duties as assigned.

Required Values:

• Personal accountability with a high degree of integrity and honesty, while understanding and observing the importance of confidentiality.
• Promotes dignity, diversity, excellence, and opportunity in meaningful work.
• Strong sense of grateful service and urgency.

Requirement(s):

• High School Diploma/GED preferred or at least one year of management experience in food services, manufacturing, production, or retail in lieu of education.

Certification(s):

• National Retail Federation (NRF) Certification within one year of job acceptance.

Knowledge, Skills and Abilities:

• Basic judgment skills to determine merchandise/donation value.
• Ability to communicate effectively both orally and in writing.
• Advanced math skills, including basic accounting and cash control procedures.

Additional Requirements:

• Supports the mission and vision of Goodwill Industries of Mississippi, Inc.
• Open availability.
• Ability to transfer to other working locations, as directed by management.
• Maintains a valid driver license with an acceptable Motor Vehicle Record
• Working knowledge of computers, including the Microsoft Office Suite.
• Promotes and demonstrates ethical practices in all activities.
• Promotes a safe work environment and follows all CARF requirements.
• Ability to pass alcohol/drug screenings, criminal background check and any insurance driving record check.

Physical Requirements:

• Works in an environment with occasional high stress, with potentially short deadlines.
• Stands and walks for most of the workday occasionally sits.
• Routinely bends, stoops, pulls, pushes, reaches, kneels, twists, turns throughout the day.
• Ability to lift up to 25 pounds in retail environment; 50 pounds in Donations/ADC/ Aftermarket environment, or the ability to do so safely.

Travel:

Minimal travel required. May travel to other locations to assist with management duties or training. Some travel for meetings, conferences or training may be required.

The above statements are intended to describe the general nature and level of the work being performed by an individual assigned to this work. This is not an exhaustive list of all duties and responsibilities. Goodwill Industries of Mississippi, Inc.'s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.