Assistant Store Manager-Salesfloor-Tupelo

Socket.dev; Tupelo (MS); On-site; USD 42,000 - 64,000; Full time

Job summary

Socket.dev is seeking an Assistant Store Manager - Production to oversee donor door, donation production, and team training under the Store Manager’s supervision.

The role focuses on delivering strong customer service, managing store operations, and ensuring proper processing of donations while maintaining budgets and reporting.

Qualifications

• Minimum of two years of management/supervisory experience in retail.
• Bachelor's degree in business or related field preferred.
• Strong leadership, interpersonal, verbal and written communication skills.
• Basic computer skills.

Responsibilities

• Ensures 100% world-class customer service.
• Opens and closes the store as required.
• Under supervision, hires, trains, develops, supervises, and evaluates team members per MGI policies.
• Ensures proper handling and processing of donations and donation flow.
• Schedules labor and payroll in accordance with MGI policies and procedures.
• Responsible for image, maintenance, loss prevention and security.
• Orders and maintains supplies within store budget.
• Manages: End of Day, Unprocessed, donor counts and related reports; schedules two weeks in advance in ADP.
• Cross-trained to assist as needed for Assistant Store Manager – Sales Floor.
• Attends in-service and related training; performs other duties as assigned.

Skills

Leadership

Interpersonal skills

Verbal communication

Written communication

Customer service

Problem solving

Basic computer skills

Education

Bachelor's degree in business or related field

Tools

ADP

WESA Reporting

Job description

Job Title Assistant Store Manager - Production

Department Operations

Team Leader Store Manager

Status Exempt

Mission Contribution:

To ensure the efficient and cost effective operation and stewardship of Goodwill Retail Store to maximize profitability and increase training opportunities.

Function:

Under the supervision of the Store Manager, the Assistant Store Manager is primarily responsible for all aspects of the donor door, donation production and the training of team members as well as supporting the day to day store operations.

Essential Responsibilities:

• Ensures 100% world-class customer service.
• Opens and closes the store as required.
• Under the supervision of the Store manager, the Assistant Store Manager hires, trains, develops, supervises, and evaluates assigned team members within the framework of MGI policies and procedures.
• Ensures good stewardship of all donations, through proper handling and processing of incoming donation flow in and out of the store.
• Under the supervision of the Store Manager, the Assistant Store Manager schedules/maintains labor and payroll in accordance with the MGI policies and procedures.
• Responsible for image, maintenance, loss prevention and security.
• Under the supervision of the Store Manager, the Assistant Store Manager orders and maintains supplies for designated areas within the store budget.
• Under the supervision of the Store Manager, the Assistant Store Manager is responsible for:
  • Monthly Safety Site Inspection
  • Incident/Accident reports
  • Purchase and supply orders
  • Team Member Meeting Minutes
  • Accurate data in required reports including but not limited to End of Day, Unprocessed, donor counts etc.
  • Scheduling team members in ADP at least two weeks in advance
  • WESA Reporting
  • Work Requests (Maintenance, IT, etc.)
  • Meeting Production Requirements (Hang Counts, Pricer Tote Counts, etc.)
  • Team member retention
  • Team member training and Goodwill U
  • Ensuring donations leaving the store meet qualifications for the following:
• Keeps informed for product knowledge, industry trends, and competitive pricing.
• Cross-trained to assist as needed for Assistant Store Manager – Sales Floor
• Performs assigned duties and responsibilities within the framework of our Guiding Principles and Core Values.
• May be asked to participate in activities outside of Goodwill.
• Attending in-service and related training as assigned by Store Manager.
• Performs other duties as assigned by Store Manager.

E-Commerce

Salvage

Waste

MINIMUM QUALIFICATIONS:

• Minimum of two years of management/supervisory experience in a business (retail) setting preferred.
• Bachelor's degree in business of related field preferred.
• Strong leadership, interpersonal skills, and verbal and written communication skills.
• Basic computer skills.

PHYSICAL REQUIREMENTS:

• Able to bend, reach and stand for extensive periods of time and lift up to forty pounds. May be required to lift heavier goods/items with the assistance of a team member.
• Able to perform tasks that require repetitive motion, i.e., tagging or pricing products.
• Manual dexterity is required.

SPECIAL REQUIREMENTS:

• Must open the store at least (2) times per week and must close the store at least (2) times per week, on time. This will result in managers opening and closing the store at least (4) days a week.
• Must have reliable transportation.

Critical Performance Factors

• Efficiency (Location vs goal)
• Transaction Value (Location vs goal)
• Donor Value (Location vs goal)
• Sales per Labor Hour vs LY (Location vs goal)
• Sales vs Budget (Location vs goal)
• Payroll as a Percent of Revenue (Location vs goal)
• Budgeted Profit vs Actual Profit (Location vs goal)
• Retention (New Hire 90 day retention and annual retention vs LY)
• Administration - Performance management/Training (zero overdue)
• Reporting-Quarterly Business Unit, Team Meeting Minutes, Safety
• Image - Operations - GGC Internal Audit metric score
• Safety – GGC Safety metric score