Retail Assistant Manager: Elevate Customer Experience

Workstream; Portage (MI); On-site; USD 42,000 - 55,000; Full time

Job summary

Disc Replay in Portage, MI is seeking an Assistant Manager to lead the Sales Associate team, uphold core values, hire, train, and manage performance while driving a high level of customer service.

You will lead shifts, monitor KPIs, handle coaching and disciplinary actions, and collaborate with Store Manager on promotions and inventory.

The role emphasizes a process-driven, people-focused environment and a culture that supports Disc Replay’s values.

Qualifications

• Proven experience leading retail teams
• Strong customer service mindset and coaching ability
• Excellent verbal and written communication
• Ability to train and develop others, foster teamwork

Responsibilities

• Lead and develop Sales Associate team, including hiring, onboarding, and coaching
• Maintain a process-driven, customer-focused store culture
• Monitor and improve customer service metrics and response quality
• Conduct performance conversations, coaching, and disciplinary actions as needed
• Oversee store operations, shifts, inventory processes, and loss-prevention initiatives
• Collaborate with Store Manager on promotions, displays, and staffing
• Provide weekly KPI updates to the Store Manager

Skills

Retail management experience

Customer service excellence

Strong communication skills

Team leadership

Product category familiarity

Job description

Disc Replay in Portage, MI is seeking an Assistant Manager to lead the Sales Associate team, uphold core values, hire, train, and manage performance while driving a high level of customer service.

You will lead shifts, monitor KPIs, handle coaching and disciplinary actions, and collaborate with Store Manager on promotions and inventory.

The role emphasizes a process-driven, people-focused environment and a culture that supports Disc Replay’s values.