Retail Assistant Manager - Customer Experience & Sales

Cato Corporation; Jacksonville (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Cato Corporation in Jacksonville, NC seeks an Assistant Manager to oversee daily retail operations, supervise staff, and ensure an outstanding customer experience. The role focuses on sales, service, and maintaining store standards in a fast-paced environment.

You will supervise opening/closing procedures, cash handling, training, and loss prevention while collaborating with the Store Manager to hit performance targets.

Qualifications

• Retail leadership experience with supervising teams and scheduling.
• Strong communication and customer service focus.
• Ability to train and coach associates.
• Knowledge of loss prevention and store safety.
• Visual merchandising and product presentation skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Basic math and computer skills; familiarity with retail systems.
• High school diploma required; additional education a plus.

Responsibilities

• Supervise daily store operations and team members.
• Open/close the store and manage cash handling.
• Maintain merchandising standards and visual presentation.
• Drive sales through customer engagement and product knowledge.
• Train and coach associates; enforce policies.
• Support loss prevention and safety initiatives.

Skills

Retail leadership

Customer service

Communication

Active listening

Loss prevention

Visual merchandising

Time management

POS familiarity

Education

High school diploma

Business or fashion-related studies (preferred)

Tools

POS systems

Job description

Cato Corporation in Jacksonville, NC seeks an Assistant Manager to oversee daily retail operations, supervise staff, and ensure an outstanding customer experience. The role focuses on sales, service, and maintaining store standards in a fast-paced environment.

You will supervise opening/closing procedures, cash handling, training, and loss prevention while collaborating with the Store Manager to hit performance targets.