Retail Assistant Manager - Commerce, MI - United Wireless, a T-Mobile AR

United Wireless; Kalamazoo Charter Township (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Retail Assistant Manager to lead and develop the store team in a fast-paced environment. This role emphasizes fostering a customer-first culture and ensuring a seamless shopping experience. You will work closely with the Store Manager to guide the team, monitor performance, and uphold company policies. With a commitment to inclusivity and employee growth, this position offers a fantastic opportunity to make a significant impact within the organization. If you are passionate about retail and customer service, this role is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Disability Coverage

Qualifications

• 1-2 years of customer service and/or sales experience, preferably in retail.
• Ability to stand for long periods and perform physical tasks as needed.

Responsibilities

• Coach Sales Representatives to improve customer interactions and performance.
• Drive financial results by monitoring performance indicators and managing discounts.

Skills

Customer Service

Sales Experience

Team Leadership

Retail Operations

Education

High School Diploma or GED

Job description

Retail Assistant Manager - Commerce, MI - United Wireless, a T-Mobile AR

Join to apply for the Retail Assistant Manager - Commerce, MI - United Wireless, a T-Mobile AR role at United Wireless.

This range is provided by United Wireless. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$14.00/hr - $16.00/hr

Job Overview

As a Retail Associate Manager, you will work closely with the Store Manager to lead and develop the store team, drive the company's mission to earn customer loyalty, and support Sales Representatives in achieving success. Your role focuses on fostering a strong customer-first culture by instilling our core values in every team member. You'll ensure that each customer's experience is seamless, confident, and solutions-oriented.

Key Responsibilities

• Coach Sales Representatives to improve customer interactions and performance while managing customer wait times for a smooth in-store experience.
• Stay informed on products, services, and leadership practices to guide the team effectively.
• Support store maintenance, visual merchandising, and retail procedures, ensuring efficient use of store systems and communications.
• Drive financial results by monitoring performance indicators, controlling expenses, and managing discounts—while upholding United Wireless policies and procedures.

Requirements

• Applicants must be at least 18 years old, authorized to work in the United States, and have a high school diploma, GED, or equivalent.
• Reliable transportation and a flexible schedule are required.
• 1-2 years of customer service and/or sales experience, preferably in retail.
• Ability to stand for long periods and perform physical tasks as needed.

We are committed to fostering an inclusive workplace, and reasonable accommodations can be provided to support individuals with disabilities in performing essential job functions.

Benefits (full-time employees)

Health, dental, vision, and life insurance; long-term and short-term disability coverage; paid time off.

About United Wireless

Headquartered in Farmington Hills, Michigan, established in 2007, with over 125 locations across 13 states. We are committed to excellence, opportunity, and a culture that feels like home. Our core value, #BeTheBestU, drives us to empower our team members to reach their full potential. We are an equal-opportunity employer fostering an inclusive culture where everyone can grow and succeed.