Retail Assistant Manager - Benton Harbor, MI - United Wireless, a T-Mobile AR

United Wireless; Benton Harbor (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Retail Assistant Manager to join their dynamic team in Benton Harbor. This role involves leading and developing a store team, fostering a customer-first culture, and ensuring seamless customer experiences. The ideal candidate will have a strong background in customer service and sales, along with the ability to coach and motivate team members. With a commitment to inclusivity and employee growth, this innovative firm offers a supportive work environment where you can thrive personally and professionally. If you're passionate about retail and customer satisfaction, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Disability Coverage

Qualifications

• 1-2 years of customer service and/or sales experience, preferably in retail.
• Ability to stand for long periods and perform physical tasks as needed.

Responsibilities

• Coach Sales Representatives to improve customer interactions and performance.
• Manage customer wait times for a smooth in-store experience.
• Drive financial results by monitoring performance indicators and controlling expenses.

Skills

Customer Service

Sales Experience

Team Leadership

Problem Solving

Education

High School Diploma or GED

Job description

Retail Assistant Manager - Benton Harbor, MI - United Wireless, a T-Mobile AR

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Job Overview

As a Retail Associate Manager, you will work closely with the Store Manager to lead and develop the store team, drive the company's mission to earn customer loyalty, and support Sales Representatives in achieving success. Your role focuses on fostering a strong customer-first culture by instilling our core values in every team member. You'll ensure that each customer's experience is seamless, confident, and solutions-oriented.

Key Responsibilities

As a key leader, the Retail Associate Manager coaches Sales Representatives to improve customer interactions and performance while managing customer wait times for a smooth in-store experience. You stay informed on products, services, and leadership practices to guide the team effectively. The role also includes supporting store maintenance, visual merchandising, and retail procedures, ensuring the team uses store systems and communications efficiently. Additionally, you drive financial results by monitoring performance indicators, controlling expenses, and managing discounts—all while upholding United Wireless policies and procedures.

Requirements

Applicants must be at least 18 years old, authorized to work in the United States, and have a high school diploma, GED, or equivalent. Reliable transportation and a flexible schedule are required to meet the needs of the role. Candidates should have 1-2 years of customer service and/or sales experience, preferably in a retail environment. The position also requires the ability to stand for long periods and perform physical tasks as needed. We are committed to fostering an inclusive workplace, and reasonable accommodations can be provided to support individuals with disabilities in performing essential job functions.

Benefits (for Full-time Employees)

We offer benefits to our full-time employees, including health, dental, vision, and life insurance. Additionally, we offer long-term and short-term disability coverage, along with paid time off to support a healthy work-life balance.

About United Wireless

At United Wireless, we are more than just a retailer—we are a family. Headquartered in Farmington Hills, Michigan, and established in 2007, we have grown to over 125 locations in 13 states, making us one of the fastest-growing wireless retailers in the nation. Our success is built on a commitment to excellence, opportunity, and a culture that feels like home. Our core value, #BeTheBestU, drives us to empower our team members to reach their fullest potential, both personally and professionally. We foster an inclusive culture where everyone can grow and succeed. United Wireless is on a mission to expand while maintaining a supportive culture that sets us apart. If you value teamwork, growth, and innovation, United Wireless is the place for you!

Salary: $14 - $16 per hour