Retail Assistant Manager

FedEx Office and Print Services; Tulsa, Christiansted (OK, United States Virgin Islands); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Store Lead to enhance the customer experience in a fast-paced environment. In this role, you'll lead a team, ensuring efficient operations and a focus on customer satisfaction. Your responsibilities will include training team members, managing customer flow, and resolving disputes, all while maintaining a positive atmosphere. If you thrive in dynamic settings and have a passion for customer service, this opportunity is perfect for you. Join a team that values excellence and commitment to service!

Qualifications

• 1+ year of related experience; supervisory experience preferred.
• Ability to communicate effectively with customers and team members.

Responsibilities

• Lead store operations and ensure a positive customer experience.
• Train and develop team members while managing store flow.
• Resolve customer disputes and oversee shipping activities.

Skills

Customer Service

Team Management

Conflict Resolution

Training and Development

Communication

Education

High School Diploma or Equivalent

Job description

POSITION SUMMARY:

Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in supervising all team members and business operations, including production, retail processes, pick-up and delivery, shipping, and quality control. Manages the store in the absence of the Store Manager. Performs all functions normally performed by team members.

GENERAL DUTIES AND RESPONSIBILITIES:

(This list is representative and not exhaustive)

• Deliver friendly, polite, and expert service to customers
• Evaluate team members' efficiency and productivity
• Resolve customer disputes and complaints promptly
• Create a customer-focused environment across all store areas
• Manage customer flow to enhance service experience
• Train and develop team members, monitor goals, and provide feedback
• Participate in hiring processes and assist Store Manager
• Coach and counsel team members on performance and policy adherence
• Coordinate with Store Lead and production team to meet deadlines and quality standards
• Oversee shipping activities
• Communicate store goals, performance metrics, and initiatives to team
• Enforce company policies and maintain control environment
• Assist with payroll, POS close-out, and administrative duties
• Perform other duties as needed

MINIMUM QUALIFICATIONS:

• High School diploma or equivalent
• At least 1 year of related experience; supervisory experience preferred

ESSENTIAL FUNCTIONS:

• Stand during shifts (excluding breaks)
• Lift up to 55 pounds
• Bend and twist regularly
• Communicate effectively with customers and team members
• Work in a fast-paced environment under pressure
• Maintain attention and focus over extended periods
• Work with minimal supervision
• Maintain regular attendance and support business hours

Additional qualifications and details are included regarding pay, company policies, and equal employment opportunity statements.