Retail Assistant Manager

Goodwillswpa; Pittsburgh (Allegheny County); On-site; Full time

Job summary

Join a mission-driven nonprofit organization as an Assistant Store Manager, where you will play a vital role in daily retail operations. This position offers the opportunity to develop leadership skills while providing exceptional customer service and support to staff and community members. You will help achieve production and sales goals, ensuring a positive experience for customers and donors alike. If you are passionate about making a difference and thrive in a dynamic environment, this role is perfect for you. Be part of a team that inspires and transforms lives through meaningful work.

Qualifications

• 1 year of management experience required.
• Excellent communication and organizational skills are essential.

Responsibilities

• Assist the Store Manager in daily operations and staff direction.
• Ensure efficient store operations and meet sales expectations.

Skills

Leadership

Interpersonal Skills

Critical Thinking

Problem-Solving

Customer Service

Communication Skills

Organizational Skills

Education

High School Diploma or Equivalent

Job description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

POSITION SUMMARY:

The Assistant Store Manager will assist the Store Manager in the daily operations of the retail store/outlet. This position will utilize critical thinking and interpersonal skills, active listening, and management abilities to achieve sales expectations and deliver customer-focused service. The Assistant Store Manager will oversee personnel and ensure the store operates efficiently. As the Assistant Store Manager, you will enhance your leadership skills and establish a career in retail while adding value to the community.

Duties will also include but are not limited to:

• Provide leadership and direction to staff, program participants, donors, and customers to achieve production and quality goals, meet sales expectations, and ensure the store/outlet operates efficiently.
• Adhere to organizational policies and procedures required of retail staff, so that retail operations reflect both a positive internal and external appearance.
• Possess excellent oral/written communication, organizational, management, and problem-solving skills and demonstrate attention to detail and customer service.

External Hiring Range: $18.08-$19.16/hour

Schedule: Will vary, must be available to work evenings, weekends, and holidays as required.

Travel: Local travel may be required.

QUALIFICATIONS:

• High school diploma or equivalent AND 1 year of experience in management required.
• Internal Candidates will be considered with - High school diploma or equivalent AND 6 months of experience in the Goodwill Team Leader role required.

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:

• Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities