Retail Assistant Manager

Mcs; La Crosse (WI); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

50% Employee Discount

Health benefits

Earned Sick & Safe Time (ESST)

Holiday Pay

Job summary

Mcs in La Crosse, Wisconsin is seeking an Assistant Manager to lead dispensary operations. You will manage daily tasks, develop employees, and ensure compliance with cannabis regulations while delivering excellent customer service.

The ideal candidate will have strong leadership skills, a high school diploma, and 2+ years of relevant experience. Opportunities for health benefits and discounts are available.

Qualifications

• Must be at least 21 years of age.
• 2+ years of retail, hospitality, or customer service experience required; supervisory experience preferred.
• Comfortable working in a highly regulated, compliance-driven environment.

Responsibilities

• Oversee daily store operations and ensure adherence to all SOPs and company policies.
• Manage shift coverage, staffing adjustments, and timesheet accuracy.
• Set the standard for excellent, compliant customer service on the floor.

Skills

Leadership

Conflict resolution

Communication

Customer service

Education

High school diploma or equivalent

Tools

POS systems

Inventory software

Job description

Assistant Manager

As an Assistant Manager, you are a key leader on the dispensary floor. You'll support store leadership in driving daily operations, developing staff, managing cash and inventory, and ensuring a compliant, customer‑first environment.

Key Responsibilities

Operations & Compliance

• Oversee daily store operations and ensure adherence to all SOPs and company policies
• Manage shift coverage, staffing adjustments, and timesheet accuracy
• Ensure full compliance with all state cannabis regulations and internal procedures
• Support change management implementations and ensure SOP updates are communicated and trained to all staff

Cash Management

• Open and close petty cash banks
• Facilitate cash vault services, pickups, and dropoffs
• Reconcile EOD cash reports and manage POS/card/cash accuracy

Inventory Management

• Receive deliveries and process vendor returns
• Restock products and maintain accurate inventory levels
• Conduct audits, adjustments, and oversee inventory destruction

Team Leadership & Development

• Supervise, mentor, and develop a team of retail employees
• Facilitate new hire training and ongoing sales and leadership coaching
• Complete incident reports and maintain thorough documentation for performance management
• Make recommendations for promotions and terminations
• Ensure team compliance with attendance policies

Customer Experience

• Set the standard for excellent, compliant customer service on the floor
• Handle escalated customer issues with professionalism and efficiency
• Coach budtenders in real time on product knowledge, service standards, and compliance
• Manage customer queue and support floor operations during peak hours

Visual Merchandising & Marketing

• Manage in‑store digital menus, displays, and kiosk menus
• Maintain print signage and banners
• Implement sales and promotional content and gather customer feedback on campaigns

Reporting

• Complete EOD, cash bank, and labor cost reporting
• Track transaction value and customer complaints
• Report employee relations issues, progressive discipline actions, and HR matters to leadership

Qualifications

• Must be at least 21 years of age
• High school diploma or equivalent required
• 2+ years of retail, hospitality, or customer service experience required; supervisory experience preferred
• Cannabis industry experience a plus — not required
• Strong leadership, communication, and conflict resolution skills
• Comfortable working in a highly regulated, compliance‑driven environment
• Proficiency with POS systems and inventory software; cannabis seed‑to‑sale experience a plus
• Ability to work flexible hours including evenings, weekends, and holidays
• Must be able to regularly lift up to 50 pounds and stand for up to 8 hours per shift
• Must meet all state requirements for employment in a licensed cannabis facility

Compensation & Benefits

• $20.00/hr | Full‑time, 40 hours per week
• 50% Employee Discount
• Health benefits available, including both high‑deductible and low‑deductible plan options
• Employee Assistance Program (EAP)
• Earned Sick & Safe Time (ESST)
• Holiday Pay for anyone working New Year's Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day