Retail Assistant Manager

Holland America-Princess (Holland America Dawson City Inn); Ketchikan (AK); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus program

Health insurance

Paid time off

Employee discount

Parking pass

Relocation assistance

Job summary

Tongass Trading Company in Ketchikan, Alaska, is seeking a full-time Assistant Manager with a store manager focus for year-round operations. The role features a $60,000–$70,000 annual salary DOE and a comprehensive benefits package.

The position supports three souvenir stores serving over 1.6 million summer visitors, with busy seasons and a fast-paced environment requiring leadership, customer service excellence, and sales growth strategies.

Qualifications

• Minimum 2 years of retail management experience.
• Demonstrated ability to lead a team and manage store operations.

Responsibilities

• Open and close store, operate cash register, and supervise staff.
• Maintain floor stock levels and merchandise presentation.
• Promote up-selling and increase store sales.
• Schedule staff and coordinate zone assignments.
• Ensure excellent customer service and store cleanliness.
• Perform inventory counts during off-season.
• Assist with receiving and warehousing during off-season.

Skills

Retail leadership

Customer service

Sales analysis

Job description

Tongass Trading Company

Retail Assistant Manager

$60,000.00 - $70,000.00 / year

Ketchikan

Retail Assistant Manager - Store Manager Focus

: Tongass Trading Company, the longest continually operating retail establishment in the state of Alaska, has an immediate opening for a full-time, year-round Assistant Manager – Store Manager Focus. Tongass Trading Company is comprised of

three

souvenir stores that serve over 1.6 million tourists that visit beautiful Ketchikan, Alaska each summer.

Our stores are crazy busy during the six-month summer tourism season, and we're nearly just as busy in the six-month off-season preparing for the following summer. Two days are rarely the same in this fast-paced, high-energy environment.

On any given day in the summer months, you may be…

• Performing store operations of opening, closing, and cashiering
• Ensuring floor stock levels are maintained
• Assisting apparel and hardline go-getters
• Doing mark downs
• Communicating with managers concerning merchandise needs, and staff allocation
• Supporting and communicating with team members about their zone assignments
• Doing the weekly store work schedule
• Performing operations training with team members
• Keeping team productively engaged
• Analyzing ways to increase sales
• Promoting up-selling
• Ensuring excellent customer service
• Keeping the store and backroom neat, organized, and inviting
• Ensuring that all company policies and procedures are followed

While this is a year-round position the store manager’s role is only seasonal as all our stores close for the off-season. In the off-season our store managers assist the inflow team with…

• Performing inventory counts
• Receiving and warehousing merchandise
• Setting up and taking down sales floors

Job Type: Full-time, Year Round

Pay: $60,000 - $70,000 per year DOE

Plus Benefits Package:

• 401(k)
• 401(k) matching
• Bonus program
• Health insurance
• Paid time off
• Employee discount
• Parking pass
• Relocation assistance

Experience:

• Retail management: minimum of 2 years