Retail Asset Protection & Safety Lead

Sephora; New York (NY); On-site; USD 34,000 - 41,000; Full time

Job summary

Sephora is hiring an Asset Protection Partner to safeguard assets and support a safe, inclusive environment for clients and employees. You’ll work with store leaders and the District Asset Protection Manager to implement safety strategies, monitor activity, and handle incidents with professionalism.

The role emphasizes on-floor presence and strong collaboration across teams. Responsibilities include leading training, audits, and reporting, plus de-escalation and compliance.

Qualifications

• 1-2 years in retail operations, sales, hospitality, asset protection, or loss prevention.
• Understanding of retail operations, shrink, and safety.
• Ability to build trust and collaborate across teams.
• Conflict de-escalation skills.
• Comfortable with CCTV and reporting tools.
• Excellent communication and attention to detail.
• Physically able to lift and carry up to 50lbs.

Responsibilities

• Promote safety & awareness.
• Lead/join meetings and training to increase asset protection and reinforce safety protocols.
• Maintain strong store presence.
• Spend 75-80% of time on the selling floor to deter theft, support service, and maintain a safe environment.
• Partner with leadership.
• Collaborate with managers to align shrink reduction and safety initiatives.
• Monitor & investigate.
• Use CCTV and reporting tools to identify and investigate losses.
• Incident response.
• De-escalate situations professionally, prioritizing safety and client experience.
• Execute audits and reporting.
• Complete audits and prepare reports for asset protection efforts.
• Compliance.
• Adhere to all asset protection policies and licensing requirements.
• Support multiple locations.
• As needed.
• Represent Sephora
• Testify in court on behalf of the company if required

Skills

Conflict de-escalation

Communication skills

Attention to detail

CCTV familiarity

Physical fitness

Tools

CCTV systems

Reporting tools

Job description

Sephora is hiring an Asset Protection Partner to safeguard assets and support a safe, inclusive environment for clients and employees. You’ll work with store leaders and the District Asset Protection Manager to implement safety strategies, monitor activity, and handle incidents with professionalism.

The role emphasizes on-floor presence and strong collaboration across teams. Responsibilities include leading training, audits, and reporting, plus de-escalation and compliance.