Retail and Merchandising Coordinator

Leader Dogs For The Blind; Rochester Hills (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Leader Dogs for the Blind is seeking a Retail and Merchandising Coordinator to oversee the on-campus gift shop and the online store, report to the Director of Marketing and Communications, and lead a growing volunteer team.

You will manage merchandise selection, ordering, inventory, and customer service, run pop-up events, and coordinate e-commerce operations on Shopify, while ensuring engaging displays and accurate product descriptions.

Qualifications

• Three years of retail experience required.

Responsibilities

• Oversee merchandise selection, ordering and inventory management.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Interpersonal skills

Public relations

Confidentiality

Multitasking

Teamwork

Tools

Shopify POS

E-commerce platforms

Microsoft Office

Job description

SUMMARYThe Retail and Merchandising Coordinator oversees all aspects of Leader Dogs for the Blind (LDB) retail operations, including the on-campus gift shop and online store. Reporting to the Director of Marketing and Communications, this role builds and leads a growing volunteer team to support daily operations while overseeing merchandising, customer service and on- and off-campus shopping events.ESSENTIAL DUTIES AND RESPONSIBILITIESRetail OperationsManages all aspects of merchandise selection, ordering and inventory managementProcesses sales transactions and maintains POS systemWorks with graphic designer to design branded merchandiseProvides excellent customer service to all shoppersConducts quarterly inventory counts and annual auditsMaintains organized stockroom and retail spaceDesigns and maintains attractive store displaysEnsures coverage for client shopping days, special events and toursHosts pop up shops at LDB, Lions Club and other eventsE-commerce ManagementManages Shopify-based online storeCreates compelling product descriptions and coordinates product photographyMaintains accurate online inventoryOversees order fulfillment and shipping processesVolunteer ManagementRecruits, selects and onboards volunteers to grow the gift shop teamOversees volunteers and delegates daily operations, ensuring regular and special-event coverageTrains, supports and develops volunteers to work independentlyEDUCATION AND EXPERIENCEThree years’ retail experience required. Retail management experience; proficiency with Shopify POS and e-commerce platforms.KNOWLEDGE, SKILLS AND ABILITIESMust be on campus 3-4 days per week.Must be able to work some evenings and weekends for special events.Knowledge and understanding of retail marketing.Possess sound business judgment, exercise professional conduct, understand and follow business ethics and standards, and maintain a high level of confidentiality in all duties.Possess excellent communication skills, strong organizational skills with acuity for detail.Ability to handle multiple priorities, meet deadlines and work independently with little supervision.Possess strong interpersonal skills and the ability to work with a wide range of constituencies.Proficient in latest version of Microsoft Office products and general computer skills.Ability to interact with blind and visually impaired clients with courtesy and professionalism.Comfortable with and willing to work around large dogs.Willing to perform general public relations duties on behalf of Leader Dog (answer general questions, be a professional and courteous representative of Leader Dog, etc.).Ability to establish and maintain professional, productive and courteous interactions with employees that promote positive teamwork, as well as with volunteers, donors, clients and all constituents of Leader Dog. This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon receiving notice, reasonable accommodations may be made, if possible, to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand for extended periods and talk or hear, use the phone, and reach with hands and arms. While performing the duties of this job, the employee is regularly required to communicate and exchange accurate information using various methods including in-person, telephone, and email. The employee must regularly lift and/or move up to 30 pounds.Leader Dogs for the Blind reserves the right to change, amend, add, delete, and otherwise assign all duties, responsibilities and position title as it deems necessary to meet the needs of its business.Leader Dogs for the Blind is an at-will employer. This means that the employment relationship may be ended at any time without notice by the employer or employee for any reason. Neither this document, nor any manual issued by Leader Dogs for the Blind, is a contract of employment.