Retail Ambassador (Part Time) – Rothy’s

LEGACY PLACE; Dedham, Northern (MA, KY); Hybrid; USD 21,000 - 28,000; Part time

Job summary

Rothy's in Dedham, MA is seeking a Retail Ambassador to represent the brand on the sales floor, delivering exceptional customer experiences and embodying our values. You’ll drive sales through service, create meaningful connections, and support a welcoming store culture while assisting with limited operational tasks to keep the store running smoothly.

Responsibilities include delivering a best-in-class service, pursuing personal sales targets, and contributing to a positive team environment.

Qualifications

• Previous retail or customer service experience preferred.
• Strong communication skills and ability to build genuine customer connections.
• Willingness to support operational tasks as part of the team.

Responsibilities

• Deliver the Rothy’s Experience to every customer—service rooted in brand values.
• Drive personal sales and contribute to team goals.
• Create lasting relationships with customers through clienteling practices.
• Assist with stock replenishment, visual merchandising, and store organization.

Skills

Customer service

Sales

Communication

Teamwork

Job description

As a Retail Ambassador, you will be the representative of the brand on the sales floor, delivering exceptional customer experiences and living our company values in every interaction. You’ll focus on creating meaningful connections with customers, driving sales through service, and supporting a welcoming, inclusive store culture. While your primary focus is on sales, you will also assist with limited operational tasks to ensure the store is well-maintained and running smoothly.

What you’ll do:

Customer Experience (90%)

• Deliver the Rothy’s Experience to every customer—a best in class service experience rooted in Rothy’s values—consistently embodying the brand through presentation, communication, and product expertise
• Drive personal sales and results and contribute to team goals
• Create lasting relationships with our customers by engaging in strong clienteling practices
• Contribute to a positive, inclusive, and service driven store culture by modeling collaborative, team focused behavior

Operational Excellence (10%)

• Execute assigned responsibilities accurately as part of daily store operations, including stock replenishment, visual merchandising support, and store organization and cleanliness
• Demonstrate knowledge of store operations and policies, following established procedures and SOPs to ensure operational excellence and compliance

You are:

• Guided by Rothy’s values and committed to fostering a welcoming, service driven environment:
  • Embrace Possibility. We dream BIG, really big
  • Obsess Over Innovation: We never accept the status quo
  • Make the Planet Proud. We make the right choice, not the easy one
  • Collaboration is Key. We’re laser focused on driving results
• 18 years of age or older

You have:

• Previous retail or customer service experience preferred
• Strong communication skills and the ability to build genuine customer connections
• A passion for service and the drive to achieve personal and team sales goals
• Willingness to support operational tasks as part of the team
• Availability to work at least 16 hours/week, either 3 Peak Days (Friday, Saturdays, Sundays + Holidays) OR 2 Peak Days (Friday, Saturdays, Sundays + Holidays) + 2 Non-Peak Days (Mondays – Thursdays)
• Ability to stand/walk an entire shift
• Ability to lift, push carry or otherwise move up to 25 lbs
• Ability to frequently bending, reaching, stretching, and safely use ladders and step stools
• Ability to uphold Rothy’s Experience by following our dress code, including wearing Rothy’s shoes during every shift