Part-Time Retail Ambassador - Newbury

Rothys; Boston (MA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Wellness and Commuter Programs

PTO and Wellbeing Time

Employee Discount Program

Job summary

Rothy’s is seeking a Retail Ambassador for our Boston store (Newbury). In this part-time role, you will be the brand on the sales floor, delivering memorable customer experiences and living our values in every interaction.

You’ll focus on service and sales while supporting light store operations, inventory, and merchandising. If you have retail or customer service experience and enjoy building genuine connections, you’ll thrive in our welcoming, inclusive team.

Qualifications

• Previous retail or customer service experience preferred.
• Strong communication skills and the ability to build genuine customer connections.
• A passion for service and the drive to achieve personal and team sales goals.
• Willingness to support operational tasks as part of the team.
• Availability to work at least 16 hours/week, either 3 Peak Days (Fri, Sat, Sun + Holidays) OR 2 Peak Days (Fri, Sat, Sun + Holidays) + 2 Non-Peak Days (Mon–Thu).
• Ability to stand/walk an entire shift.
• Ability to lift, push or carry up to 25 lbs.
• Ability to frequently bend, reach, stretch, and safely use ladders and step stools.
• Uphold Rothy’s Experience by following our dress code, including wearing Rothy’s shoes during every shift.

Responsibilities

• Deliver the Rothy’s Experience to every customer—service rooted in our values and knowledge of products.
• Drive personal sales and contribute to team goals.
• Create lasting relationships with customers through clienteling and genuine connections.
• Contribute to a positive, inclusive store culture by collaborating with the team.
• Execute stock replenishment, visual merchandising, and store organization and cleanliness.

Skills

Customer service

Communication skills

Sales

Team collaboration

Job description

Retail Ambassador - Part-Time

Boston, MA - Newbury

At Rothy’s, we believe there’s a better way to do business—one that puts the planet and its people first. That’s why we’ve transformed millions of plastic bottles into stylish, sustainable shoes and bags, creating wardrobe staples that look just as good as they feel.

In our retail stores, clienteling, and genuine connection are at the heart of everything we do. We take pride in building lasting relationships with our customers—getting to know their style, anticipating their needs, and creating personalized experiences that make them feel truly seen and supported. Whether it’s helping someone find their perfect fit or sharing the story behind our sustainable designs, every interaction is an opportunity to deepen that connection.

As we grow, we’re cultivating not just a workplace, but a community. It’s a place where careers can grow, ideas are shared, and people feel a true sense of belonging. Every day brings new opportunities to learn, lead, and make an impact—together, as part of a welcoming, inclusive team that celebrates each other’s contributions.

About the team:

Shopping at Rothy’s IRL is not your ordinary retail experience—so naturally, our Stores team is extraordinary, too. Experts in the fit, wear and sizing of our shoes, these team members provide deep knowledge of every Rothy’s style and out-of-this-world customer service—creating long-lasting brand loyalty. Customers love shopping in our stores due to these exceptional interactions.

About the role:

As a Retail Ambassador, you will be the representative of the brand on the sales floor, delivering exceptional customer experiences and living our company values in every interaction. You’ll focus on creating meaningful connections with customers, driving sales through service, and supporting a welcoming, inclusive store culture. While your primary focus is on sales, you will also assist with limited operational tasks to ensure the store is well-maintained and running smoothly.

What you’ll do:

Customer Experience (90%)

• Deliver the Rothy’s Experience to every customer—a best in class service experience rooted in Rothy’s values—consistently embodying the brand through presentation, communication, and product expertise

• Drive personal sales and results and contribute to team goals

• Create lasting relationships with our customers by engaging in strong clienteling practices

• Contribute to a positive, inclusive, and service driven store culture by modeling collaborative, team focused behavior

Operational Excellence (10%)

• Execute assigned responsibilities accurately as part of daily store operations, including stock replenishment, visual merchandising support, and store organization and cleanliness

• Demonstrate knowledge of store operations and policies, following established procedures and SOPs to ensure operational excellence and compliance

You are:

• Guided by Rothy’s values and committed to fostering a welcoming, service driven environment:

  • Embrace Possibility. We dream BIG, really big

  • Obsess Over Innovation: We never accept the status quo

  • Make the Planet Proud. We make the right choice, not the easy one

  • Collaboration is Key. We’re laser focused on driving results

• 18 years of age or older

You have:

• Previous retail or customer service experience preferred

• Strong communication skills and the ability to build genuine customer connections

• A passion for service and the drive to achieve personal and team sales goals

• Willingness to support operational tasks as part of the team

• Availability to work at least 16 hours/week, either 3 Peak Days (Friday, Saturdays, Sundays + Holidays) OR 2 Peak Days (Friday, Saturdays, Sundays + Holidays) + 2 Non-Peak Days (Mondays - Thursdays)

• Ability to stand/walk an entire shift

• Ability to lift, push carry or otherwise move up to 25 lbs

• Ability to frequently bending, reaching, stretching, and safely use ladders and step stools

• Ability to uphold Rothy’s Experience by following our dress code, including wearing Rothy’s shoes during every shift

Our benefits:

• Wellness and Commuter Programs

• PTO and Wellbeing Time

• Employee Discount Program

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