Retail Agent

Wind Creek Hospitality; Wetumpka (AL); On-site; USD 17,000 - 25,000; Full time

Job summary

Wind Creek Hospitality is seeking a Retail Agent to greet guests and assist with gifts and other retail items on property. The role emphasizes friendly service, helpful information, and smooth transactions.

The shift runs 2pm–12am. Candidates must be 21+, able to stand for the shift, lift up to 50 lbs, and work nights, weekends and holidays. Willingness to travel for training is required, and a Tribal Gaming License is needed or obtainable.

Qualifications

• High School diploma or GED required or enrolled and complete within six months.
• Must be 21 years of age or older.
• Must pass a guest service audition and interview.
• Good writing and verbal communication skills.
• Must learn and work with various software applications, including web-based apps.
• Must be able to lift up to 50 lbs. and stand/walk for the shift.
• Willing to work nights, weekends and holidays.
• Must have a Tribal Gaming License or ability to obtain one.

Responsibilities

• Projects a positive image and greets all guests.
• Assists guests in shopping, offering help as needed.
• Disseminates information about property, items, promotions.
• Ensures all transactions are properly recorded.
• Utilizes casino operations software applications.
• Maintains clean, orderly retail space.
• Handles cash, checks, and related documentation.
• Answers phones and supports merchandise inventory.
• Resolves guest issues and reports maintenance needs.
• Re-stocks merchandise and supplies; other duties as assigned.

Skills

Customer service

Communication skills

Cash handling

Education

High School diploma or GED

Tools

Casino software

Job description

SHIFT: 2pm-12am (Shift subject to change based on business needs)

Job Overview

The Retail Agent plays a vital role in the guest experience on property by greeting and assisting guests purchasing gifts and other essential retail items.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities

• Projects a positive image
• Greets all guests
• Actively assists guests in the shopping process by offering assistance
• Disseminates information to guests regarding the property, hotel, sale items, promotions, etc.
• Ensures that all transactions are properly recorded
• Actively utilizes multiple Software Applications used in Casino Operations
• Monitors retail space to ensure it is clean, in order and well maintained
• Performs miscellaneous tasks – cash handling, check authorizations, faxing, copying
• Maintains cash drawer – drops cash as required and submits supporting documentation
• Answers telephones, handling calls as necessary
• Assists with merchandise inventory
• Actively resolves guests’ issues and disputes
• Reports maintenance and housekeeping issues as necessary
• Re-stocks merchandise and supplies
• Other duties and responsibilities as assigned

Job Requirements

(please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Must successfully pass job interview, including a guest service audition
• Good writing and verbal communication skills required (skills test may be administered)
• Must be able to learn and work with various Software Applications (including Web-based applications)
• Must be able to lift and carry up to 50 lbs.
• Must be able to stand and walk for entire shift
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment – phones, computers, keyboard etc.
• Must possess and maintain a valid state driver’s license
• Willing and able to work various hours and days, including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.