Front Desk Agent

Wind Creek Hospitality; Wetumpka (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Wind Creek Hospitality is seeking a Front Desk Agent to welcome guests, register rooms, and manage check-in/check-out transactions at our Wetumpka, Alabama hotel.

The role requires 21+ years old, a high school diploma or GED, 20 wpm typing, and strong customer service and communication skills. You must be able to stand for long shifts, lift up to 40 lbs, and work nights, weekends, and holidays.

Qualifications

• High School diploma or GED required or enrolled and complete GED within six months
• Must be 21 years or older
• Typing speed 20 wpm minimum (test administered)
• Good writing and verbal communication skills (test administered)
• Experience in customer service required

Responsibilities

• Greet all guests and project a positive image
• Register guests for hotel rooms and process check-in/check-out transactions
• Enroll guests into the players club and issue rewards cards on demand
• Provide information about the property, hotel, promotions, and services
• Handle cash and process check authorizations; perform faxing and copying as needed
• Maintain cash drawer and submit required documentation
• Assist with guest issues and disputes to ensure satisfaction
• Answer calls and route them appropriately; assist with Concierge tasks as needed
• Support housekeeping and maintenance by reporting issues and keeping areas orderly
• Willing to work odd hours, nights, weekends, and holidays; travel for training if required

Skills

Typing 20 wpm

Customer service

Verbal communication

Written communication

Stand/walk for shift

Lifting up to 40 lbs

Education

High School diploma or GED

Job description

Description

Job Overview: Shift (3:30 PM - 12 AM) Shift subject change based on business needs

Hotel Front Desk Agents perform an array of tasks to make guests feel welcome but their primary responsibility is registering guests to their hotel room.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Projects a positive image and greets all guests
• Performs hotel check-in and checkout transactions
• Enrolls guests to player’s club, generates rewards cards upon demand
• Disseminates information to guests regarding the property, hotel, promotions, etc.
• Performs miscellaneous tasks such as cash handling, check authorizations, faxing, copying
• Maintains cash drawer, drops cash as required, submits supporting documentation
• Assists with ensuring qualified players receive priority service from a Games and F&B perspective
• Answers telephones, routing calls as necessary
• Assists with Concierge duties as necessary
• Actively resolves guest issues and disputes
• Reports guestroom issues to Maintenance
• Re-stocks Front Desk supplies
• Keeps work area clean and orderly
• Other duties & responsibilities as assigned

Job Requirements:

(please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Must be able to type 20 words per minute minimum (typing test will be administered) - required
• Good writing and verbal communication skills required (skills test will be administered) - required
• Experience in customer service- required
• Must be able to lift and carry up to 40 lbs
• Must successfully pass job interview, including a guest service audition
• Must be able to operate standard office equipment - phones, computers, etc.
• Must be able to pass a panel interview and audition
• Must be able to successfully demonstrate AAA four diamond behaviors in the panel interview’s audition process
• Must be able to stand and/or walk for entire shift
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment - phones, computers, etc.
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.