Retail Administrative Coordinator — Customer Experience

The TJX Companies, Inc.; Highland Village (TX); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health benefits

Paid holidays

Job summary

TJ Maxx, part of The TJX Companies, Inc., invites you to join a dynamic retail team where growth and achievement are encouraged. In this role, you will support store management with administrative tasks, engage customers to deliver an excellent shopping experience, and help keep the sales floor clean and organized.

You will participate in interviewing and onboarding, maintain associate files, assist with scheduling and expense monitoring, and help ensure proper coverage for a positive customer

Qualifications

• 1 year retail experience and 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in the hiring process (scheduling interviews, reference checks).
• Maintains Associate personnel files.
• Performs daily cash office functions and maintains cash office standards.
• Supports Operations Assistant Store Manager with scheduling, expense account monitoring, supply inventory and requisition.
• Maintains proper Associate coverage in service areas for a positive customer experience.
• Supports and responds to coverage needs throughout the store.
• Ensures store team executes tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.

Skills

Customer service

Communication skills

Organizational skills

Multi-tasking

Team leadership

Training others

Job description

TJ Maxx, part of The TJX Companies, Inc., invites you to join a dynamic retail team where growth and achievement are encouraged. In this role, you will support store management with administrative tasks, engage customers to deliver an excellent shopping experience, and help keep the sales floor clean and organized.

You will participate in interviewing and onboarding, maintain associate files, assist with scheduling and expense monitoring, and help ensure proper coverage for a positive customer